Dispatcher Ii

5 months ago

Mississauga, Canada Ceva Logistics Full time

CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation._
- At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by _
**_Boldness_**:

- , _
**_Imagination_**:

- , _
**_Exemplary _**:

- and _
**_Excellence_**:

- . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment._

**Summary**:Responsible for ensuring timely and accurate delivery of product(s) to the customer with responsibility for a wide variety of administrative tasks to support the entire operation. Additionally, responsible for ensuring conformity with DOT and Company compliance items. Models and acts in accordance with our guiding principles and core values.**Typical Responsibilities**:

- Dispatch shuttle drivers, input driver logs, complete drive route bags and process DVIR’s.
- Comply with all safety procedures and report any unsafe condition or practice immediately to Management or the Safety Committee.
- Data entry for shuttle billing, fuel log reporting, payroll and KPIs for DSO billing and lease driver reporting.
- Enter metrics and billing information into tracking database.
- Ensure accuracy in the completion of driver paperwork or flag for follow-up.
- Address all incoming inquires with supervisors and customer in person and on the phone.
- File all paperwork and keep all information in an orderly, organized manner for easy retrieval.
- Identify and report where corrective action is needed and escalate if necessary.
- Perform administrative and scheduling tasks as required.
- Execute special projects as required by Contract General Manager.

**Requirements**:

- Ability to perform data base entry, driver log and fuel reporting and ability to process DVIR’s.
- Time management skills, ability to multi-task and clear written and oral communication skills.
- Decision making and conflict resolution skills with the ability to think outside the box.

**Minimum**:

- High School Diploma or GED.
- 1 year in a similar role.
- Experience with ISO Quality Standards, Transportation of Dangerous Goods, WHMIS and customer service.

**Preferred**:
- Associates Degree
- 2 years’ experience in similar role.
- Experience with 3PL Warehousing, Logistics Supply Chain, Health and Safety Compliance and Driver Dispatch.

At CEVA we are committed to creating a safe and healthy work environment.
- We offer:
- ** A Competitive Compensation PackageComprehensive Health & Dental Benefits**:

- ** Professional Development Opportunities**:

- ** Continuing Education

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