Project Quality Manager
2 weeks ago
**Project Quality Manager**
**-**
**(**
**170716**
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**Description**
**About Us**
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.
We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
**Primary Responsibilities**
Project Quality Managers (PQM) serve as a member of the project team designated to be responsible for assisting in the development of project-specific Quality Management Plans and works in close cooperation with the Project Manager and Task Leads for the monitoring and oversight of project quality activities. Facilitate a culture of quality on the project by working closely with the program/project management team in developing specific quality management processes and procedures; provide the day to day oversight of project quality controls; integrate and communicate quality management status with the client and provide periodic project compliance reviews and report the results to the project leadership, project team, executive project/program leadership, and the corporate Quality Office.
**Training and Education**
- Conduct quality training at an office and project level.
- Raise awareness of quality topics and activities in meetings and in external conferences.
- Hold regular conference calls and online training sessions to educate staff about quality.
- Facilitate lessons learned and documenting best practices so knowledge is shared and applied.
- Lead root cause analysis sessions when needed to identify the sources of problems and develop solutions that prevent recurrence.
**Technical Reviews**
- Evaluate consistency and quality of work on projects.
- Perform audits of work products against project design requirements and known best practices.
- Participate in QC reviews, peer reviews, and other oversight activities of technical work.
**Project Quality Support**
- Train and mentor project quality managers.
- Provide oversight and assistance with project quality tasks (e.g. setting up quality processes).
- Attend meetings with clients, especially quality meetings.
- Participate in Management Reviews.
- Lead quality audits of project quality compliance.
- Help project quality managers respond to Non-Conformance Reports and external audit findings.
- Help develop scopes, budgets, and schedules for project quality efforts.
- Review RFP’s, scopes, and project requirements for project quality items.
- Support risk management activities and offer mitigation strategies
**Quality Program Development**
- Author quality best practices for Design-Build and mega-projects.
- Lead regular conference calls with project quality personnel to share ideas and answer questions.
- Maintain a database of proven quality personnel and their assignments/availability.
- Create an audit program to monitor quality compliance and to identify areas for improvement.
- Develop and track quality metrics so progress can be measured.
- Prepare regular reports to management and act on their requests.
- Develop a Long Term Quality Plan (vision, mission statement, tactical plans, staffing, budget) for Years 3 and beyond
- Implement the Long Term Quality Plan developed in Year 2
**Quality Liaison**
- Work with the HDR Engineering Quality Office, Project Management Office, Policy group, Business Groups, and HDR management teams to coordinate efforts and communicate actions taken.
- Bring feedback from projects to the Quality Office.
- Carry the message of quality from management to the project teams.
**Qualifications**
**Required Qualifications**
- 6+ years in similar consulting industry.
- 5+ years in specific technical area covered
- Deep understanding of QMS fundamentals.
- Proven skills in the areas of Project management and/or Quality Management projects.
- Strong verbal and written communication with investigative interview experience, and project and quality management software systems.
- 4 yr. degree in Professional, Architectural or Engineering related field.
- High level of collaboration and self-awareness. Focused on both high level messaging as well as details of process.
- Must work cooperatively between project manager, project team, and Principal in change to effectively manage quality processes and controls on projects.
- Must be able to resolve conflicts between
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