Specialist, People Services

3 weeks ago

London, Canada City of London Full time

Job Close Date: Apr 24, 2024**File Number**:1130
**Service Area**: Enterprise Supports
**Division**: People Services
**Employee Group**: Mgmt Non Union

**Job Type**: Full-Time Temporary (up to 2 years)
**Number of Openings**: 1

**Summary of Duties**:
Reporting to the Manager, Rewards and Recognition, the Specialist, leads and administers the Performance Management and related systems programs; develops and facilitates related training; and administers the Performance Program for union and non-union positions. Part of the total compensation team, the incumbent will also play a key role in developing and administering employee recognition programs.

**Work Performed**:
1. Performance and Compensation Programs:

- Develop and implement performance appraisal processes, including design and format, measurement processes, communication, materials development and training.
- Provide customer support, including support to system users, through all phases of the performance management process.
- Administer Performance Software system: complete system upgrades and implementation.
- Administer pay for performance processes through the provision of data analysis and reports. Assist with the development and implementation of performance improvement plans.

2. Consultant Functions:

- Resolve performance appraisal exceptions with regard to policies, historical information, and extenuating circumstances, in consultation with the Manager.
- Provide guidance to Service Area leads in developing, implementing and supporting performance appraisal processes. Coach Service Area leads to develop capacity in effective performance management.

3. Analysis Functions:

- Develop/determine metrics for quality assurance, adherence to policy and program effectiveness; compile and analyze data and prepare related statistical and qualitative reports.
- Complete necessary documentation: update files and/or records as required.
- Perform Performance Software System audits and prepare statistical reports.
- Participate in roll out of new programs, processes, and procedures, as required.
- Monitor external performance practices and policies; assist in revision of performance and policies and procedures with respect to administration of related systems.
- Maintain and update changes to employee and management performance guidelines, forms and materials.
- Lead special projects; evaluate outcomes and recommend solutions.
- Administer benchmarking exercises involving performance management processes which may involve collecting, review and analysis of internal and external data. Maintain and update changes to performance management programs.

4. Liaison, Communication and Customer Service Activities:

- Develop and implement effective communication and training strategies to champion performance management programs.
- Actively develop working partnerships with Corporate staff and external municipal counterparts.
- Ensure that services provided meet customer service standards.
- Participate on committees, work groups, task forces and special projects, as assigned.
- Manage information in accordance with legislation and corporate standards.

**.**:
5. Corporate Employee Recognition Programs and Activities:
Administer Corporate Employee Recognition Programs for City employees such as the BRAVO program, Employee Awards program, Employee Service Recognition, Employee Peer to Peer program and assist in delivery of employee special events and information sessions as required.

6. Other Related Activities:

- Participate in Corporate Orientation program providing information related to Performance Management and the Employee Recognition Program to new City employees.
- Participate in internal and external surveys.
- Identify and recommend procedures and practices that support divisional objectives that contribute to the implementation of strategic initiatives for People Services to meet the Council’s Strategic Plan.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees and individuals and support programs and initiatives that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
- Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration.
- Support the development of processes and tools needed to increase efficiencies and improve the effectiveness of services provided by the Unit.

**Qualifications**:

- University Degree in Business Administration, Human Resources Administration, or related areas.
- Five years of experience in Human Resources or a related field or equivalent combination of education and related professional and lived community experience.
- Certified Human Resources Professional Designation is an asset.

**Skills and Abilities**:

- Demonstrated knowledge and experience in the above identified are

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