Junior Service Advisor

3 weeks ago

Scarborough, Canada Scarborough Mitsubishi Full time

International Auto Group (IAG) boast seven dealerships across the GTA which encompasses 10 legendary brands.

IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career at **Scarborough Mitsubishi as a Jr. Service Advisor**.

We are looking for an individual who is reliable, honest, organized, detail-oriented, and has a strong desire to succeed.

**Job Duties**:

- Meet/greet customers in person or on phone

Book service appointments via phone or electronically
- Arrange prompt and accurate diagnosis of reported problem
- Make best-value repair recommendations based upon nature of the problem
- Make recommendations for preventative maintenance
- Manage delivery of required repair action by successfully setting and managing customer expectations
- Follow up after visit to ensure that customer's expectations were met/exceeded
- Maintain documentation, including invoices, work orders, reports etc.
- Take 'ownership' and accepts accountability for delivering outstanding service levels, sales results customer service experiences
- Experience working within a Dealership environment preferred
- Strong communication skills
- Demonstrated excellent telephone demeanour
- Organizational ability and attention to detail
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Professional phone handling experience
- Customer-service and sales experience

**We believe that our strongest resources is our team and we offer the following**:

- A Competitive Compensation Plan that is top of the market.
- Health and Dental Benefits Program.
- On going training and support.
- A great place to work and grow into your career and income.

**This position is ideal for someone who has previous experience as a service appointment co-ordinator, service reception, mechanic’s apprentice, parts counter sales or similar positions and who is looking to move to the lucrative service advisor position.**

**Go to our website to see more about our company and the many reasons why you will want to work for us**

**We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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