Consultant I

3 weeks ago

Toronto, Canada UST Full time

Overall Experience level:

- Perform in-depth analysis on all major PROD issues/defects and provide recovery steps/enhancements to the team. Lead Problem Management and resolution
- Implementing effective monitoring & alerting strategies to ensure quicker detection of issues.
- Be effective in solution and system architecture, driving end to end solutions for complex technical problems.
- Work in an agile and highly collaborative environment with a globally distributed team: architecture, product management, quality assurance, and operations..
- Manage individual project priorities, deadlines, and deliverables with your technical expertise.

**Requirements**:

- 4+ years of hands-on development, installation, configuration, and operating experience with SAP Commerce Cloud or Hybris
- 4+ years of hands-on experience in developing business critical software using Enterprise Java/J2EE, Web Services, REST, JSON/XML, Servlet containers, JAXRS, Spring, and related technologies
- Extreme Responsiveness with ability to work under pressure in a crisis situation maintaining a clear sense of urgency
- Superior Work Ethic with a positive, can do attitude
- Excellent customer service skills and superior telephone etiquette.
- Demonstrated attention to detail and excellent time management
- Superior collaboration skills
- Flexibility with the ability to change priorities quickly, focus on new ones without distraction
- Ability to deal with conflict and work under pressure to meet deliverable commitments
- Proficient in software development process, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Top 3 must have:

- 4-6+ years of hands on SAP Commerce solutions experience
- End to end ownership of SAP Commerce Application support with focus on maximum site availability
- Commerce integration knowledge with Service, Chat, Marketing, Pricing, and 3rd party logistics Good to have:

- 4+ years of e-commerce domain experience

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