Genesis I&A Consultant

1 month ago

Toronto ON, Canada Intuitive Full time

Job Description

Primary Function of Position:

The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A Consultant will also closely work with hospital key stakeholders as well as the Intuitive Ecosystem partners, including leadership, as well as with Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain successful da Vinci and Ion programs.

Roles & Responsibilities:

  • Develop and maintain expertise in the following:
  • Intuitive technology, I&A reprocessing and troubleshooting
  • Proper handling, care and use of Intuitive Instruments and Accessories
  • Detailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.)
  • Independently manage assigned territory while effectively managing work time and schedule
  • Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers.
  • Provide in person and/or remote consulting and educational services to deliver value to the customer.
  • Examples of services are staff training, consultation on program readiness, standardization, efficiency, and high return remediation.
  • Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback.
  • Uncover customer needs and opportunities.
  • Prioritize potential solutions and gain alignment with hospital key stakeholders to help implement recommendations.
  • Track progress and communicate status to customer on a schedule identified within the recommendations.
  • Align with sales and failure analysis partners on delivering customized customer assistance, as needed.
  • Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
  • Run reports and analyze data when needed to prepare for customer engagements
  • Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
  • Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
  • Report customer complaints to appropriate internal parties as they are discovered
  • Ad-hoc tasks or duties assigned by management
#J-18808-Ljbffr

  • Genesis I&A Consultant

    1 week ago

    Old Toronto, Canada Intuitive Full time

    Job DescriptionPrimary Function of Position:The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A...

  • Genesys PureCloud Consultant

    4 days ago

    Toronto, ON, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys PureCloud Consultant

    5 days ago

    Toronto, ON, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys Consultant

    5 days ago

    London, ON, Canada PrecisionERP Incorporated Full time

    We have a client in London ON who is looking for a senior-level Genesys consultant for an immediate contract. They need someone with experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol. This would be a 4+ month contract assignment. The work would mostly be done remotely but preference would be for someone who could go onsite...

  • Genesys Consultant

    4 days ago

    London, ON, Canada PrecisionERP Incorporated Full time

    We have a client in London ON who is looking for a senior-level Genesys consultant for an immediate contract. They need someone with experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol. This would be a 4+ month contract assignment. The work would mostly be done remotely but preference would be for someone who could go onsite...

  • Genesys PureCloud Consultant

    1 week ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys PureCloud Consultant

    5 days ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys PureCloud Consultant

    1 week ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys PureCloud Consultant

    1 week ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity.Qualifications:5+ years' experience with Genesys PureCloud Platform.Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Genesys PureCloud Consultant

    1 week ago

    Toronto, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a Genesys PureCloud Consultant for a 4+ month, remote contract opportunity. Qualifications: 5+ years' experience with Genesys PureCloud Platform. Experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol.

  • Embedded Software Developer

    3 days ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genesis is in search of an embedded software developer to bolster our engineering team.  You'll be immersed in the advancement of top-tier embedded telecom switches and routers.  Dive into the development of next-generation SDN solutions for enterprise networks, where you'll amplify code coverage, introduce new features, and troubleshoot...

  • Embedded C Software Developer

    3 days ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genesis is in search of an embedded software developer to bolster our engineering team.  You'll be immersed in the advancement of top-tier embedded telecom switches and routers.  Dive into the development of next-generation SDN solutions for enterprise networks, where you'll amplify code coverage, introduce new features, and troubleshoot...

  • Senior Golang Software Developer

    1 month ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genesis is looking for a senior software developer to work on our engineering team.  The successful candidate will be working with industry best tools, using latest and greatest technologies along with a world class team of some of the smartest minds in the industry. Due to the initial short direction, we need someone who can hit the ground...

  • Cloud Engineer

    2 days ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genesis is hiring a Cloud Engineer with secret clearance, who will be responsible for designing and deploying cloud components tailored to application architecture, mentoring team members, and continuously adapting to new technologies.  This role involves serving as an expert during incidents, establishing best practices, and managing automation...

  • Contact Centre Consultant

    5 days ago

    London, ON, Canada PrecisionERP Incorporated Full time

    We have a client in London ON who is looking for a senior-level Genesys consultant for an immediate contract. They need someone with experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol. This would be a 4+ month contract assignment. The work would mostly be done remotely but preference would be for someone who could go onsite...

  • Contact Centre Consultant

    1 day ago

    London, ON, Canada PrecisionERP Incorporated Full time

    We have a client in London ON who is looking for a senior-level Genesys consultant for an immediate contract. They need someone with experience in integrating Genesys PureCloud with SAP S4 Hana using Open Data Protocol. This would be a 4+ month contract assignment. The work would mostly be done remotely but preference would be for someone who could go onsite...

  • Community Rehabilitation Worker

    1 day ago

    Toronto, Canada Genesis Community Rehabilitation, Inc. Full time

    Genesis Community Rehabilitation, Inc. specializes in providing Rehabilitation Support and Behaviour Consultation services to clients living with Acquired Brain Injury, Mental Health Issues, Spinal Cord Injuries and/or various complex needs. The Genesis team members are mindful of and employ the ethical principles of two unique associations: The Ontario...

  • Chief Security Officer

    1 day ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genesis is currently looking to hire a Chief Security Officer (CSO), you will play a pivotal role in safeguarding our organization's assets, mitigating risks, and ensuring compliance with regulatory standards. With your strategic vision and leadership, you will lead our security efforts, from developing robust security processes to driving...

  • RAN Engineer

    1 month ago

    Ottawa, ON, Canada High Tech Genesis Full time

    High Tech Genes is seeking a RAN Engineer-5G to collaborate with our lab team in installing, configuring, and troubleshooting equipment for customer environments, while providing expert knowledge to facilitate testing of pre-GA products and software in virtualized O-RAN systems nationwide. This role involves close collaboration with various partners in...

  • Cloud Engineer

    2 days ago

    Ottawa, ON, Canada High Tech Genesis Inc. Full time

    Location: Ottawa ON or Gatineau QC On-site Term: Contract High Tech Genesis is hiring a Cloud Engineer with secret clearance, who will be responsible for designing and deploying cloud components tailored to application architecture, mentoring team members, and continuously adapting to new technologies. This role involves serving as an expert during...