Team Coordinator

6 months ago

Waterloo, Canada CarePartners Full time

Who We Are:
CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

Overview:
CarePartners is adding to our team and we are looking for **Team Coordinators** to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

**We have immediate Full-Time openings in the Waterloo office**

**Hours of work are a schedule of defined shifts. We are hiring for evenings with training to start on days.**

**Schedule**:
**The schedule is inclusive of weekdays and weekends (shift is 1pm-9pm)**

What We Offer:
**Incentives and Perks**
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Paid orientation and comprehensive training and onboarding
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support
- Opportunities to volunteer in countries with limited access to healthcare services

What The Role Involves:

- You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
- Receiving routine referral/intake information from funders and private-pay clients
- Developing and coordinates service schedules while considering relevant factors
- Informing workers of new assignments and changes to their schedules
- Entering relevant information into the automated information system/database
- Producing schedules and reports on regular basis, and on request of the Supervisor
- Performing other administrative duties
- Other duties as required

What You Bring:

- A strong desire and commitment to making a difference in the lives of their patients
- Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
- Exceptional interpersonal and customer service skills
- Ability to work both independently and as part of a team
- Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
- A strong attention to detail and the ability to learn new systems and databases
- Effective verbal and written communication skills
- Non-traditional hours, including evenings and weekends are required
- Experience in the health care field an asset
- A Clear background check
- ._

CarePartners In Your Community:
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

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