Customer Experience Representative, Rcc

4 weeks ago

Burlington, Canada City of Burlington, Ontario Full time

Position Type:
Part Time (Defined) (Fixed Term) (Seasonal)

Closing Date:
March 25, 2024

Salary/Wage Range:
$25.86 - $32.33

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Hours of Work

Up to 28 hours per week

Contract

5 months

Department

Recreation, Community & Culture

Location

Position Overview

Reporting to the Customer Experience Supervisor, RCC the Customer Experience Representative, RCC is responsible for providing direct customer service at community centres, arenas, and pools. This includes registrations, membership sales, and drop-in admissions.

**Responsibilities**:
You will be responsible for:
- Providing welcoming reception duties and customer service to community members and visitors.- Maintaining knowledge of a wide range of recreation program and facility information.-
- Performing transactions with various payment types for program admissions, registrations and other department services, as well as completing end of shift deposits.- Liaising with program and facility staff to support a positive customer experience including issue resolution.

**Requirements**:
You have at least two (2) years of related work experience as well as dynamic customer service and public relations skills. The ability to work well in a fast-paced environment is essential.

You have solid experience in Microsoft Outlook, Word and Excel as well as knowledge of point of sale or membership and registration software. Experience with recreation registration software and knowledge of recreation programs would be considered an asset.

Shifts will include daytime, evenings and weekends, requiring an individual with flexible availability. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Police Check Requirement

Accommodations

if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

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