Operations Process Lead

2 months ago


Surrey, Canada FortisBC Full time

**Branch**: Gas
**Affiliation**: Management & Exempt
**Employment Status**: Full-Time Regular
**Salary Min**: $93,300.00 Annually
**Salary Max**: $115,800.00 Annually
**Short-term Incentive Eligible**: Yes
**Workplace Flexibility**: Yes
**Posting End Date**: Open Until Filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C. Position Overview

Research, analyze and troubleshoot issues logically and effectively within tight timeframes and with multiple and/or conflicting priorities.
Drive the planning and execution of software upgrades, patches, and enhancements, ensuring mínimal disruption to business operations.
Build rapport within IS groups, vendors, and cybersecurity, which includes collaborating to mitigate potential risks or issues with utmost urgency. This may include the need to coordinate changes with developers. In year 2, you will:
Assist the business in making continuous improvements to systems and processes and recommend new innovative technology solutions to support their objectives.
Act as delivery manager on projects or initiatives which includes resource management, vendor management, and demonstration of leadership to ensure they are on time and on budget.
Manage relationships with key vendors to coordinate change, advocate for business, and/or engage support for projects & initiatives.
Achieve a high level of awareness of the strategies of various business units to continuously improve the efficiency and outcomes of their processes to support their success. What it takes:
Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
SAP Certification in CRM, ISU or core modules &/or several years consulting experience is considered an asset.
Experience with SAP S/4 Hana and C4C/ CX is considered an asset.
Experience with Identity Access Management and Customer Portal solutions is considered an asset.
Experience writing or reviewing JAVA code is considered an asset.
A collaborator with excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
A forward-thinker who is solutions-oriented and customer-centric when working with various groups.
A self-motivated and analytical individual with a skill for developing effective and efficient processes.
A deadline-driven mentality with the ability to effectively prioritize multiple projects and assignments at any given time.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

LI-Hybrid


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