Assistant Store Manager

2 weeks ago

Victoria, Canada The Latest Scoop Full time

**Why The Latest Scoop (TLS)**

Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.

**Assistant Store Manager (ASM) Who are you?**

A likeminded individual with a VIBRANT COLORFUL PERSONALITY You love to come to work and smile and laugh and have a fun time. You are obsessed with making an outstanding impression on every person who walks through the door.You genuinely love connecting with people and are not shy to strike a conversation or strike a pose Love clothes and have a true passion for making people love themselves and embrace their individuality As ASM you have the same goals as your SM but in a supporting capacity. You will act as the second hand to the SM and work in tandem to achieve the store goals.

**Our Culture**

Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Training Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for

**You will make a serious impact through TLS “Values”**

**GIVE A DAMN - PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS**
- Achieves quantitative measures of performance in the following areas: % actual sales to target, sales conversion, average invoice, sales per hour, and payroll expense as a % of sales.
- Oversee operational practices making sure that each Scoop location runs smoothly while meeting projected revenues and sales targets.
- Drive Key Performance Indicators (KPI) results for your Store.
- Coordinate with report and make recommendations to senior management in order to grow market share, improve customer experience and drive Sales.
- Monitor competitive environment an identify and provide feedback on all factors impacting business, including but not limited to economic, cultural and legal conditions.
- Work to develop and execute an area specific strategic sales plan to increase same store comps.
- Achieve consistency and cohesive brand image through red carpet employee onboarding, training and education.
- Cultivate and grow a strong team of committed store leaders.

**GO TEAM SCOOP - WE WORK AS A TEAM IN ALL OUR TASKS**
- Attract, develop and fuel a talent pipeline in your store.
- Responsible for monitoring recruiting, support in hiring and scheduling of the store.
- Responsible for ensuring, hiring, training of all staff in partnership with the Store Manager
- Responsible for assessing training needs required for optimal performance within the store.
- Monitoring schedules and ensuring that FTE is being maintained within budget.
- Ensuring operational efficiency in your store.
- Responsible for celebrating wins in addition to conducting constructive feedback with regards to sub-standard performance.

**BE GENUINE - COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION**
- Committed to creating TLS company culture within the store and imparting onto employees.
- Conduct weekly Store leadership meeting(s).
- Execute and facilitate corporate communications to store and management teams.
- Supporting the district as needed.

**EMBRACE INDIVIDUALITY - WE ARE NOT COOKIE- CUTTER ANYTHING**
- Nail the delicate balance between sales and service.
- Foster a culture dedicated to delivering world-class client experiences.
- Ensure that the store environment is inspiring, and our product is easily accessible.
- Champion the operational systems that allow our stores to function effectively.
- Ability to embrace challenges, take risks, learn fast and influence change to lead execution of strategic initiatives through others while managing competing priorities.

**RADIATE ENERGY - WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT**
- You are enthused by your customers experience and when your store(s) doors open your intent is to create amazing customer experiences.
- You will lead, develop, coach and inspire a portfolio of stores to deliver an optimal customer and employee experience. Your goal is to lead execution and support the brand and enterprise vision, ensuring your teams are delivering results and holding their teams accountable.

**GUIDING PRINCIPALS**
- We believe that exceptional leadership drives exceptional results.
- We believe that a company based on customer loyalty is a successful one.
- We will promote the financial success of each store as well as the company.
- We will create a welcoming environment where our team can achieve both personal and career goals.
- We will show honesty, care and integrity to

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