Store Manager

3 weeks ago

Victoria, Canada The Original FARM Full time

The Original FARM is a leading cannabis retailer that empowers the customer to take the best
- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Store Manager reports to the Vice President of Sales.

The Store Manager has the following positions as direct reports:

- Assistant Manager FOH (Front of House)
- Assistant Manager BOH (Back of House)

The responsibilities include, but are not limited to the following:
**Customer Experience**:

- Drive the store results by building and leading a highly performant team
- Expand the customer data base and build brand loyalty
- Manage and inspire staff to deliver the highest level of customer experience
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Address all customer concerns in a timely and empathetic manner
- Ensure all team members are trained in product knowledge related to their position
- Promote an environment that encourages an on-going cannabis education for both customers and the team.
- Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures

**Leadership and People Management**:

- Set SMART goals for each work group and individual
- Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
- Responsible for consistent, timely, thorough and effective communication with the staff and HQ
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Display behaviors that inspire and motivate the team members to perform at their highest potential
- Focus on attracting and hiring the top talent for each position level
- Establish an on-going training, coaching, mentoring, and performance management practice (including corrective action and termination) followed by all members of the management team
- Ensure that underperformance is addressed with clear, timely and documented performance improvement tools
- Recognize top performers and support internal career growth through individual development plans
- Exhibit a proactive approach to workforce planning and retention
- Build professional relationships with peers, Head Office Departments, and neighborhood organizations

**Operational Efficiency**:

- Oversee the implementation and compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
- Issue of mandatory compliance reports in an accurate and timely manner
- Maximize the profitability of the store, by maximizing the revenue and controlling the expenses
- Seek ways to maximize efficiency in all processes and make recommendations to the District Manager
- Control the payroll expenses through efficient scheduling and work force planning to ensure they are aligned with the business needs
- Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
- Supervise store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
- Accountable for product and asset inventory accuracy
- Execute full inventory and cycle counts, ensure inventory accuracy, and ensure regulatory inventory reporting compliance
- Accountable for product inventory management including accuracy, shrink level expectations
- Oversee loss prevention policies and procedures to be 100% compliant

**Skills and Abilities Required**:

- Proven ability to acquire, develop and retain top talent
- Exceptional customer service skills
- Strong business acumen; including retail math, understanding sales reports and KPIs
- Proven ability to work with retail operating systems
- Excellent verbal, written and interpersonal communication skills
- Strong work ethics
- Demonstrate critical thinking and logic
- Strong interpersonal skills with the ability to foster strong relationships and partnerships
- Demonstrated success in motivating and leading a team
- Excellent time management skills
- Positive attitude
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Attention to detail

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