Client Service Associate
4 months ago
**Job Overview**
- **Daily Responsibilities**:_
**Responding to Customer Inquiries**:
Ensure prompt and effective responses to maintain high standards of customer service.
**Providing Product/Service Information**:
Support customers in making well-informed decisions by providing clear explanations and addressing any questions or concerns.
**Processing Orders and Returns**:
Assist with the placement and confirmation of customer orders.
Manage returns, exchanges, and refunds efficiently, ensuring a smooth and satisfactory resolution for customers.
- **Qualifications**:_
Customer-Centric Attitude: A strong desire to assist customers and resolve their issues with professionalism and care.
Problem-Solving Skills: Ability to evaluate situations, identify issues, and develop practical solutions to meet customer needs effectively.
Time Management: Skill in prioritizing tasks, managing time efficiently, and handling multiple inquiries simultaneously to meet service standards.
Adaptability: Flexibility to adjust to evolving customer needs, changes in processes, or new technology platforms to deliver exceptional service in a fast-paced environment.
High school diploma or equivalent; a degree in a related field is a plus.
Prior experience in customer service or a similar role is preferred.
Excellent communication skills, both verbal and written.
- **What We Offer**:_
Competitive salary with comprehensive benefits.
Career development opportunities and professional growth.
A collaborative and inclusive work environment.
Flexible work options, including remote work possibilities.
Health, dental, and vision insurance.
Paid vacation and holidays.
Pay: $34.00 per hour
Expected hours: No less than 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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