Client Service Associate

6 months ago

Edmonton, Canada BMO Financial Group Full time

10180 101 Street, Suite 800 Edmonton Alberta,T5J 3S4

As a Client Service Associate you will support with the BMO Nesbitt Burns branch and team sales and service objectives by providing administrative assistance to deliver an exceptional customer experience. Works collaboratively within the branch and with business partners.
- Coordinates marketing activities on behalf of several Investment Advisors.
- Expands the business growth potential of the branch and team through telemarketing and outbound calls as required.
- Executes sales and service activities which includes review of reports, follow-up on client inquiries, account maintenance.
- Accepts and processes orders over the phone or in person.
- Proactively and professionally provides assistance to team members in order to meet client needs and team members’ expectations.
- Analyzes data and information to provide insights and recommendations.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Prepares and vets client / prospect calls lists; tracks progress as required.
- Maintains and organizes client database.
- Support sales and service objectives by delivering service to the team’s clients (e.g. preparing and maintaining client documentation, administering and maintaining client account files, preparing photocopies, documents, and presentations) to meet or exceed client needs.
- Organizes work and information to ensure accuracy and completeness.
- Projects a professional and consistent image by adhering to organization’s brand, corporate identity, and standards.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and complies with all regulatory, legal, and ethical requirements.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
- ** Qualifications**:

- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Basic/intermediate knowledge of investment process and procedures.
- Strong knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Knowledge of proprietary products and services, and fund company offerings.
- Knowledge of compliance rules (proprietary and industry).
- Knowledge of trade processing rules
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook
- Current registration as an Investment Representative (IR).
- 12 hours of ongoing compliance training every 3 year cycle to meet mandatory IDA Continuing Education Program requirements.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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