Customer Service Rep Ii

3 weeks ago

Richmond, Canada M.Gate Group Full time

The best CSRs are excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Starting a career with us as a skilled representative will give you the chance to get your foot in the door with a growing company, showcase your previous skills and use the things about you that make you unique to excel both personally and professionally.

**Primary Responsibilities**:

- Trained in and proficient in responding to inquiries about varies programs and benefits
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries
- Serve as primary contact for inbound customer issues.
- Escalate more technical product-related issues to the proper support department
- Update customer information and ensure accurate entry of contact information
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions

**Perks and Benefits**:

- Weekly Pay and Uncapped Commission
- Hybrid office with remote flexibility
- $60k plus first year average income
- Bonuses
- Residual Income
- Exceptional commission rates
- Trip Incentives and other benefits
- Full Training

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Flexible schedule
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

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