Head of Operations

2 weeks ago


Vancouver, Canada Smart & Biggar Full time

What We Do.

Smart & Biggar is Canada's largest firm practicing exclusively in intellectual property (IP) and technology law, with offices in Ottawa, Toronto, Montreal, Vancouver and Calgary. We have been leaders in intellectual property and technology law for over 125 years. We are regularly recognized as Canada’s top IP and technology firm.

We are part of the IPH Group. IPH Limited is the holding company for intellectual property and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of over 1,200 people in Australia, Canada, China, Hong Kong SAR, Indonesia, Malaysia, New Zealand, Singapore and Thailand. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organizations, SMEs and professional services firms worldwide.

We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

The Opportunity.

Responsibilities.
- Lead and support the evolution of operations for sustainable client acquisition and retention, resource utilization, process effectiveness, service level agreement delivery, and cost management to improve margin growth.
- Oversee of facility management at a national level.
- Work with the Practice Group Leadership Team to achieve financial targets.
- Work with the Managing Director to develop and implement a vision and strategy for business growth, including automation of firm projects, upgrades, and modifications to existing systems and operational-related processes.
- Build an inclusive culture to ensure team members thrive and organizational goals are met.
- Develop internal control and governance frameworks, perform compliance audits, and implement regulatory reporting.
- Oversee pricing.
- Set the strategy for our operating model and operating rhythm within the operations team.
- Translate the strategy into actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and annual operating planning.
- Oversee national operations budget.
- Work collaboratively with the appropriate people leaders to implement identified and necessary changes.
- Manage and mitigate risk, including responsibility for the firm's strategic risk assessment and Business Continuity and Disaster Recovery (BCDR) plan.

Qualifications, competencies, and experience.
- Bachelor’s degree in business, specializing in Finance, Operations Management, or related field.
- 7+ years of experience in operations management or a related field.
- Strong leadership, communication, analytical, and problem-solving skills.
- Demonstrated ability to develop actionable business strategies.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong organizational and project management skills.
- Passion for driving operational excellence.
- Experience in leading transformational change.

No recruiters or agencies please.

Smart & Biggar offers a comprehensive total rewards package including:

- A competitive compensation structure based on transparency, clarity and fairness;
- A flexible benefits program;
- Personal days to help balance personal and professional commitments;
- Employee referral program.

Smart & Biggar is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN), working to promote diversity and encourage a culture of inclusion in our Firm and the broader legal profession.


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