Builder Showroom Consultant

4 weeks ago

Burlington, Canada The Brick Full time

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**What is Commercial Division?**

Commercial Division is The Brick’s B2B business unit that focuses on business to business contracts and partnerships across Canada. The division primarily works with builders, trade professionals, self-employed real estate professionals and corporations.

**The Role**:
This is an inbound sales role that is accountable to service end-user referrals coming through our partnership portals, showroom walk-ins, as well as function to support Key Account Representatives and Sr. Account Managers in builder upgrades.

**Expectations**:
You are expected to deliver against your KPIs (sales target, margin and warranty) through the practice of consultative selling to understand the customer’s needs and ensure that the product recommendation will be the best fit for their household, as well as process and complete the sale.

**_

**Responsibilities**:

- Attend to inbound customer inquiries through partnership portals within 24 to 48 hours or walk-ins.
- Attend to upgrade customers from large builder accounts.
- Provide support to Key Account Representatives and Sr. Account Managers.
- Understand customer needs and provide most suitable product / service recommendations.
- Arrange for extended warranty, financing, delivery and installation as required in coordination with Customer Care team.
- Process and finalize sale on POS, including collecting payment and/or deposit for orders with a later delivery date.
- Conduct daily open orders review to ensure that full payment is collected for orders with outstanding balance in alignment with upcoming delivery dates.

Qualifications:

- Post-Secondary Education in Business or Marketing with minimum 1 year of consultative sales and customer service experience or minimum 3 years of consultative sales and customer service experience in lieu of post-secondary education.
- A clear understanding of **“true salesmanship”** that goes way beyond simply moving products or order taking.
- Having a “**growth mindset and sense of accountability”** are an absolute must.
- Flexibility to constantly changing business needs.
- Time management skills and attention to detail.
- Positive and can-do attitude.
- Ability to identify opportunities and provide solutions to business challenges, not excuses.
- ** Must be able to work evenings and weekends, including Black Fridays/Boxing Days.

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