Service Assistant

2 weeks ago

Montréal, Canada Concordia University Full time

**Position Number**:50000531 / P5639
**Department**:Graduate Studies
**Grade**:PE261-6
**Campus**:Sir George Williams (Downtown)

**Salary**:$27.24- $32.34 per hour
**Union/Association/HR Policy**:CUSSU

**Posting deadline**:April 17, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**SCOPE**
Reporting to Manager of Operations and works closely with the Office of the Dean team at the School, the incumbent is responsible for welcoming all visitors to the School of Graduate Studies, ensuring that they are directed either to the appropriate individual or to schedule an appointment, whether internal or external to the School. The Service Assistant also provides general administrative support to the School’s different units.

**PRIMARY RESPONSIBILITIES**
- Schedule any required follow up meetings for various student-facing staff.
- Refer or respond to general queries from the internal and external community (faculty, staff, and departmental chairs) regarding graduate programs and activities.
- Triage service requests.
- Receive, prioritize and distribute mail received by the School of Graduate Studies; handles all courier calls.
- Provide administrative support for all units, including scanning, copying, filing, and archiving, as well as other clerical support functions as needed.
- Project a positive and responsive image of the School and the university at all times.
- Perform data entry tasks for the various SGS units including academic services, recruitment, graduate awards and postdoctoral studies.
- Monitor the inventory of office supplies and submits news orders when necessary; operates and ensures maintenance of non-computer office equipment. Makes and follows up on facilities services calls.

**QUALIFICATIONS**
- Attestation of College Studies (ACS) in a field related to the primary responsibilities and two to four years of office experience in a related field.
- Good spoken English and French (level 4) to understand inquiries that may require probing. Basic written English (level 3)
- Team player who is also able to work independently and with mínimal supervision.
- Reliable, punctual, and able to work additional hours upon occasion.
- Very good communication and interpersonal skills, including tact and patience.
- Ability to project a positive and courteous image.
- Ability to handle telephone and in-person requests for routine information from other employees or members of the public) about graduate programs, services, thesis deadlines, awards deadlines, etc.
- Knowledge of Concordia University is highly desirable.
- Demonstrated knowledge of SIS and Commissioner of Oaths certification, considered an asset.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status

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