Customer Service Representative

7 months ago

Saskatoon, Canada Ritchie Bros. Full time

Initiate and maintain relationships with sponsor vendors and support sales team with Sponsorship requests and processing.
- Seek confirmation of sponsor commitment with accurate geographical and industry (Agriculture vs Industrial) Territory Manager
- Communicate and receive accurate invoice from sponsor vendor and process in MARS
- Flow to accurate TM and RSM
- Seek approval and completion of PO (Purchase Order)
- Communicate the need for RB logo and confirm format required. Deliver electronic version to vendor.
- Follow up payment has been received with RB Accounts Payable and/or Vendor

Tradeshows
- Review and maintain relationships with key contact of Prairie Division Trade shows (Ag in Motion, Crop Production, Agribition, etc)
- Manage relationship with key RB Sales contact managing specific trade show
- Schedule and book
- Trade show booth space
- Additional items (furniture) confirmed with sales leader
- Technology (wifi), carpet, cleaning, set up/teardown
- Hotels for out-of-town staff
- Marketing Materials and them (Retirement, Real Estate, etc)
- SWAG - giveaways and/or offering to engage with customers.
- Organize and distribute trade show passes to attending staff.
- Communicate logistics with attending staff.
- Travel days, hours of trade show, clothing requirements, staff schedule, admission passes, responsibilities.
- Prairie Division Admin and A/R Support
- Support Prairie Division sites with A/R call lists pertaining to Prairie Auctions.
- Chronological order
- Support/Organize Prairie Executive with Quarterly or 1H year meetings.
- This can include, location, hotels, tech support, presentations, team building, etc.

QUALIFICATIONS
Here’s what you bring:

- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed
- This job will require you to:_
- This position is sedentary in nature and requires mínimal physical efforts.
- A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.

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