Case Manager

3 months ago

Leamington, Canada South Essex Community Council Full time

**SOUTH ESSEX COMMUNITY COUNCIL**

**JOB POSTING #2024-53**

**INTERNAL/EXTERNAL POSTING**

**POSITION TITLE**:COMMUNITY SERVICES-CASE MANAGER-“Lend a Hand”-Temporary Full-Time**

***: SECC is looking for a diligent and caring individual to help us launch our “Lend A Hand” project. The Case Manager has a passion for working with seniors and helping them live safely in their homes, and has a sound knowledge of community resources and services available in Windsor-Essex.

South Essex Community Council will deliver volunteer-based eligible practical support services to help low-income and otherwise vulnerable seniors age at home. SECC will expand delivery of services, primarily in the senior’s homes, in the local area of Leamington, and the neighbouring towns of Kingsville and Wheatley, as well as help seniors navigate, and access eligible services provided by other local organizations.

The project’s specific objectives are to:

- Expand delivery of volunteer-based home maintenance services to low-income and otherwise vulnerable seniors to help them age at home; and
- Increase the quality of life of low-income and otherwise vulnerable seniors by providing navigation services to help seniors gain access to eligible services provided by other organizations active in the local area.

**JOB DESCRIPTION**:Under the general supervision of the CHSS Department Coordinator and the Lend a Hand Project Lead, the Case Manager will assume the following duties and responsibilities:

- Assist eligible seniors register for the program through a formalized intake process.
- Help seniors connect to other community services including food security, advocacy, mental health and community health services.
- Input information into a database to track clients and project impact.
- Conduct face-to-face or telephone intake and formalized assessments
- Prepare service plans and provide case management for clients to address individual support needs
- Explain relevant services, coordinate and monitor implementation of services with clients
- Facilitate the client’s experience, link them with the right information and help them understand and manage their short
- and long-term goals
- May work in a variety of settings to coordinate care including office, home, community agencies, etc.
- Provide crisis management, case counselling and follow-up plans as required, including liaising with the client’s family-caregiver and/or other service providers
- Coordinate and monitor self-directed client caseloads with the multi-disciplinary team
- Identify and document occurrences and take corrective actions when required
- Participate in case conferencing meetings with team
- Work with clients and caregivers on individual and family issues, liaise with community partners including physicians and/or health professionals and volunteers as needed
- Maintains accurate records in the care plan, progress notes and provide information for statistical reports
- Oversee volunteers assisting in client support
- Maintain client files, develop detailed case notes and assist in collection of monthly statistics
- Follow up with clients and administer client satisfaction surveys when necessary
- Participate in staff meetings, committees and other functions that relate to the program as assigned
- Other duties as assigned

**QUALIFICATIONS**:
University Degree in Social Sciences (psychology, sociology, gerontology, etc.), Social Work (BSW or MSW), etc.

**OR**

Community College Diploma in Social and Community Services (Social Service Worker, etc.)

**AND**

Minimum three years of demonstrated experience working with seniors and/or persons with disabilities

**ADDITIONAL SKILLS**:

- Experience with case management preferred
- Extensive knowledge of community resources and referral sources
- Excellent interpersonal, decision-making and assessment skills
- Demonstrated verbal and written communicational skills and proficiency in the English language
- Intermediate to advanced computer skills including Microsoft Word, Excel, Outlook, Power Point and Access
- Valid driver’s licence and full access to reliable transportation
- Experience working with the public in a customer service capacity
- Ability to work in environment prone to disruptions
- CPR Level C and First Aid
- Vulnerable Sector Police Record Check
- Demonstrated ability to network and develop community partnerships
- Knowledge of assessment, counselling, case management and team work

**HOURS AND SALARY**:

- 35 hours per week, flexible hours may be required depending on the needs of the program
- $27.79/hr, as per CUPE 4523 Collective Agreement
- **This is a temporary position ending on Friday, March 14, 2025**

EXPECTATIONS:

- Provide courteous, supportive and professional service at all times to clients, employers, coworkers and community partners
- Be attentive to detail and able to meet deadlines
- Expected to provide coverage for other positions as required
- Work as part of a tea

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