Marketing & Customer Service Representative

6 months ago


Brampton, Canada All Star Sports Centre Full time

Marketing, Sales &
stomer Service Rep Sales

Customer
- rvice
- Provid

on site customer service to m
- ers min 2 -3 evenin
- 8 pm, Sat and /or Sun 8:30a
- :30pm
- Provide outstanding, friendly service to customers during shift assisting

th information, registra
- n, transfers, tours, etc.
- Regi
- r Members for Camps and Classes and sell items from Gymshop
- Educate customers on online regi
- ation process and the season
- Return all phone messages p
- ptly on arrival and log messages in daily log
- Follow up on previous days messages
- Sell the programs an encourage member

to continu
- ith enrolment due to it's benefits
- Return all em

l messages
- mptly with professional response and

ntact name
- Proficien
- n Microsoft Office, Google

s, Sheets, etc.
- Perfor
- Create annual marketing plan according to calendar and events and
- Execute Marketing plan
- adjust plan as needed according to the needs of the compa
- Marketing to include social media, guidebooks, flyers/brochures, event materials, website Social Media
- Manage social media pages, ensure they engage the audience and represent the brand
- must be able to create creative posts from Canva or other platform for social media and other marketing
- post daily on 3 platforms, intagram, FB, Tiktok.
- increase local reach within 20 min radius
- giveaways
- ensure company's interests are met promoting registration for camps and classes
- post athletes results and success in competiton,
- Promote benefits of participation and membership
- Promote spots in classes and camps
- Promote Achievement Weeks
- Design and create posts for social media daily
- Take pics and video, edit as needed for posts with proper authorization from members
- Create social media campaigns to specific targeted audiences
- proven experience in growing followers on social media Website & Other
- Website programming, editing an asset
- Graphic design an asset
- Create social media plan and strategies for growing membership
- Provide SEO stats on website and compare with reports
- Manage website changes and direction with approval
- Design and create banners for website as needed that boost sales and help the company to be viewed professionally
- Assist with and market e-commerce site
- Survey members in all programs, and provide results to management
- Review and edit memos as needed to members
- Ensure the customer experience from point of contact to registration is professional, and above average in delivery by our office team
- Ensure registration process provides an exceptional experience for members
- Provide monthly marketing report
- Provide ongoing customer feedback for improvement
- Assist with trade marketing of brand and program names
- proven website marketing experience
- Other assigned and related duties
- Excellent oral and written communication skills
- Hindi and Punjabi languages an asset Extensive Customer Service experience required. Proven creative, strategic and digital marketing experience also required. Proficient social media page management experience for successful businesses required. Marketing program Co op students welcome. University or College Students only - min 2nd year. Job Type: Part-time Pay: $18.00-$22.00 per hour Benefits:

- Store discount Flexible Language Requirement:

- French not required Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required) Application question(s):

- When are you available to start?
- What languages do you speak fluently out of English, French, Punjabi, Hindi, Russian, Chinese?
- How many years of Customer Service Experience do you have?
- Are you available to work in the office min 2 evenings 3-8:30 pm and one day on wknd Sat and/or Sun minimum 8:30am-2:30 pm? Education:

- AEC / DEP or Skilled Trade Certificate (preferred) Experience:

- Digital Marketing: 3 years (required) Licence/Certification:

- Drivers licence (preferred) Work Location: In person



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