Patient Flow Coordinator

1 month ago

Toronto, Canada University Health Network Full time

JOB POSTING # 914599 (NOWU bargaining unit position)

Position: Patient Flow Coordinator

Site: Princess Margaret Cancer Centre

Department: Systemic Therapy

Reports To: Nurse Manager

Salary Range: $21.07 - 26.34 per hour (Commensurate with experience and consistent with UHN Compensation Policy)

Hours: Casual ; Shifts: Weekdays any time between 8:00am to 6:00pm, and Weekends

Status: Casual

University Health Network (UHN) is looking for an experienced professional to fill the key role of Patient Flow Coordinator in our Systemic Therapy Unit.

“Transforming lives and communities through excellence in care, discovery and learning”

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto Rehabilitation Institute, Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.

Princess Margaret Cancer Centre, a teaching hospital of the University of Toronto, has achieved an international reputation as a global leader in the fight against cancer and is considered one of the top comprehensive cancer treatment and research centres in the world. Located in Toronto, Canada, Princess Margaret Cancer Centre, together with its research institute the Ontario Cancer Institute, is a member of the University Health Network, which also includes the Toronto General Hospital, the Toronto Western Hospital and Toronto Rehabilitation Institute. PMH is the only facility in Canada devoted exclusively to cancer research, treatment and education.

As a member of the Systemic Therapy Unit, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required.

QUALIFICATIONS:

- Completion of Grade XII or recognized equivalent
- Minimum of one (1) year related work experience
- Previous experience working in a Health care environment is strongly preferred.
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem solving skills
- Strong judgment / decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Posting Date: February 16, 2023 Closing Date: until filled

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

UHN thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the fu

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