Passenger Service Agent

1 month ago

Leduc, Canada SAMSIC Assistance Canada Inc Full time

**SAMSIC ASSISTANCE Canada is HIRING - Passenger Service Agent (PSA Department)**

Founded in 1986, Samsic has expanded internationally from its origins in cleaning services to become a leader in integrated business services across diverse sectors. Now with a presence in over 27 international airports, including operations in North America, Samsic employs over **1,500 employees in Canada** alone and a global workforce of more than **125,000** dedicated to ensuring high-quality service in aviation.

“_Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future_.”
~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
- Provide excellent customer service to passengers, assisting with check-in, boarding, baggage handling, and inquiries to ensure a seamless travel experience.
- Inspect and verify passenger documentation, issue boarding passes, and place bag tags on checked luggage.
- Make clear, accurate announcements regarding flight activity, boarding, and other relevant information over the airport’s PA system or at the gate.
- Assist passengers with special needs and provide mobility support as needed.
- Coordinate with airline personnel to ensure on-time operations, including flight schedules, delays, and gate changes.
- Handle customer complaints with a calm, professional demeanor, providing solutions for ticketing, baggage issues, and disrupted travel arrangements (e.g., cancellations or delays).
- Ensure compliance with all security and safety protocols, maintaining high standards in the workspace, including regular sanitization.
- Contribute to good housekeeping practices by keeping passenger areas organized and maintaining a professional appearance.
**Qualifications**
- **Company Culture and Work Ethic**: We put a high emphasis on professionalism, company culture, and high standards. Our team values a positive attitude, strong work ethic, and a commitment to punctuality and attendance. If you’re not prepared to show up consistently and support your coworkers and our customers, this role may not be the right fit.
- **Previous experience** in aviation or a related customer service role is preferred.
- **Exceptional interpersonal and communication skills**, both verbal and written, to effectively interact with passengers and team members.
- **Ability to lift** and carry up to 50 lbs independently and assist passengers with mobility needs as required.
- **Availability to work flexible schedules**, including night shifts, weekends, and holidays, to support the airport’s 24/7 operations.
- **Demonstrated ability to work in a fast-paced environment**, handling multiple tasks efficiently while maintaining accuracy.
- **Professional demeanor** with strong problem-solving skills, particularly under time constraints or when managing passenger concerns.
- **Willingness to work as part of a team**, collaborating with colleagues and supervisors to provide excellent service.
- **Must be able to obtain a Restricted Area Identification Card** (RAIC) and complete the Passenger Service Agent training course.
- **Fluency in English is required;** proficiency in additional languages is an asset.
- **Basic proficiency** with dispatch and airport information systems or the ability to learn new software tools quickly.

**Job Type**: Part-time

Pay: From $18.05 per hour

Expected hours: 12 - 24 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 4 hour shift
- Day shift
- Every Weekend
- Holidays
- On call
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)
- Computer skills: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2024-11-10
Expected start date: 2024-11-18

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