Operations Specialist, Personal Lines

2 weeks ago

Toronto, Canada Aon Full time

**Job Description**:
**Personal Lines, Operations Specialist**
- Are you self-motivated, with a desire to investigate and troubleshoot? Do you like research, problem solving, and implementing solutions on complex tasks? Do you have the ability to work on several projects concurrently?

We have a role for you

**Note**: This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

***

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- The role involves a variety of tasks in various areas of the business including system configuration and implementation, data analysis, customer surveys, user training, processes, audits and reviews to enable excellent delivery of products and services to our Personal Lines customers:

- configuration and support on our in-house system including technology enhancements and integrated services offerings, system optimization, portfolio transfers, and management reports
- liaising with I.T, and finance teams for technical support related to system changes that impact access, reporting, user and customer experience.
- developing proficiency in telephony system for support on configuration, troubleshooting, user setup, management reports, training, and service
- utilizing proficiency in Microsoft Excel for KPI and business reporting including pivot tables, formula functions, macros, VLOOKUPS, and formatting
- auditing of broker customer service through queue call review and completion of scorecard
- auditing of system data, support with data discrepancies, bordereau reports, and user training
- supporting and implementing customer surveys, reviewing and completing scorecards, reporting on findings and improvement strategies

**How this opportunity is different**
- This role is about bringing the Personal Lines business at Aon to the next level. Working with a variety of stakeholders, colleagues and departments you will contribute to the success of Aon working together to deliver excellent quality service to our clients.

**Skills and experience that will lead to success**
- Post-secondary education is an asset, College Diploma/University Degree and/or an CIP, FCIP or CAIB Diploma, RIBO licensed
- 3 to 5 years experience working with Epic required
- Customer service orientation and professional business acumen
- Excellent interpersonal, communication and presentation skills
- Ability to work collaboratively
- Proficiency in Microsoft Excel, Word, Outlook
- Strong organization skills and the ability to prioritize under pressure to meet deadlines
- Professional demeanor with positive attitude.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#LI-RC2**

**#LI-HYBRID

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