Account Officer, Special Loans

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Account Officer, Special Loans

**What is the Opportunity?**

RBC’s Special Loans & Advisory Services (SLAS) Group is looking for an Account Officer to join their team, supporting account managers in Head Office & Business Markets.

The Account Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiative focused on Special Loans and Advisory Services (SLAS)

**What will you do?**
- Responsible for most operational, credit, and administrative management of client files
- Ensure completeness, accuracy, and consistency of process in the on-boarding of new clients transferred from the field, reporting loan exposures and balances, and tracking cash flows related to write-off and recoveries
- Act as primary contact for clients’ non-lending service needs, often by coordinating a solution through external partners
- Ensure data integrity and consistency in BRR, BCC, LGD, authorized and outstanding amounts, FX rates, etc. between SLAS’ Advice for Credit Undertaking system and Synergy CCRs
- Provide ad-hoc reporting to SLAS Sr. Manager and Director of Ops. & Management Information Systems
- Gather and prepare information/spreadsheets & material required by SLAS Senior Manager/managers for reports, presentations, meeting, etc.
- Exercise due diligence in the following of procedures relative to fraud prevention, account opening process, anti-money laundering etc. as outlined in folio instructions and guidelines
- Correct data integrity as instructed by managers within established timeframe on exception reports produced on a monthly basis. Overall responsibility for integrity of records

**What do you need to succeed?**

**Must-have**
- Self-driven with capability of managing multiple priorities
- Ability to take ownership/responsibility for issues and follow them through to completion
- Work with a sense of urgency as many requests require real time action to mitigate bank risk
- Ability to problem solve. Attention to detail
- Organizational awareness & familiarity with Bank systems (OLBB, Synergy, Sales Platform, CART, etc.)

**Nice-to-have**
- Experience in the Business Service Centre (e.g. Liability, CTM, etc.) and
- Experience in Capital Markets Global Loan Administration or CCMS is an asset
- Proficiency with technology i.e. Microsoft Excel, and other Office products
- Proficiency with RBC bank systems and ability to navigate through them; or a high aptitude to learn new systems

**What’s in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Group Risk Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-02-09-08:00

**Application Deadline**:
2023-02-25-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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