Sales Consultant

3 weeks ago

Toronto, Canada Anova Fertility & Reproductive Health Full time

**About the organization**

Anova Fertility & Reproductive Health is the premier health centre in Canada exclusively focused on reproductive medicine and women’s health. We are the leader in innovation, education and communication for high quality, humanized fertility and reproductive care. We are the international standard for successful reproductive health and fertility centres that are committed to making the right to family accessible to everyone. We are known for our culture of support, our effective process and our holistic approach to patient care. By doing what we love, sharing what we learn and celebrating success, we encourage each other to achieve and grow, and we are role models for our community.

**About the position**

The Care Coordinator is responsible for receiving, processing, and coordinating all new patient leads for Anova Fertility and Reproductive Health and coordinates the care of patients. Works closely and collaboratively with operations and the third party program to initiate an appropriate and timely start of care for the new patient.

**Responsibilities**
- Uphold the mission, vision, and values of Anova Fertility and Reproductive Health
- Exercises confidentiality and protects the privacy for the greater good of the company
- Adheres to Anova Fertility and Reproductive Health’s professional behavior standards
- Adheres to established attendance schedule
- Performs other departmental, interdepartmental, and organizational duties/tasks as needed and requested
- Receiving referrals from referral sources and coordinate services requested for the patient
- Arrange provider of service based on patient clinical need and geographic location
- Troubleshoot and resolve problems/concerns relative to services with patients referrals
- Maintain open lines of communication with all potential patients and physicians offices to facilitate optimal experience and care
- Advocate for the patient regarding best use/most appropriate service relative to their needs
- Troubleshoot and assist in the resolution of any start of care issues/concerns
- Participate in collection and reporting of quality issues/concerns to senior management
- Participate in the on-call schedule
- Assist in orientation of new staff as required
- Protect all medical information under HIPAA privacy for PHI and HIPAA security for EPHI
- Adhere to Corporate Compliance Plan related to fraud, waste, and abuse Adhere to Code of Ethics and Business Conduct Plan
- Abide by organizational policies and procedures regarding business and medical data
- Give highest priority to creating exceptional customer experience
- Anticipate and honour customer requests, needs and issues with timely follow through
- Handle and address customer complaints/concerns in empathic pleasant manner
- Ability to remain calm under pressure and resourceful in challenging and tension-filled situations
- Exude results-oriented, friendly, and positive-minded attitude and manner to internal staff and external customers

**Qualifications**
- Strong interpersonal skills
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Knowledgeable of standard Microsoft Office programs
- 3 years’ experience in care coordination and intake or equivalent sales experience
- Set high standards and goals for self, role, and performance
- Demonstrate pride in work team, and organization as a whole
- Complete work on schedule; sets and meets expected timelines
- Remain aware of personal and team needs, short term and long-term objectives
- Support and encourages colleagues in their performance
- Show initiative, reliability, follow through and the ability to self-monitor workload and performance
- Demonstrate ability to communicate effectively and express ideas clearly and concisely
- Communicate in a respectful, helpful, and positive manner with colleagues demonstrating a teaming philosophy
- Follow appropriate organization lines and protocol addressing concerns, issues and questions while suggesting ideas for operation and relational problems

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Toronto, ON M5J 1T1

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