Customer Service Representative

4 weeks ago

Newmarket, Canada The MEARIE Group Full time

**CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY - 1 YEAR)**

**JOB ID: FI-23-111**

Newmarket-Tay Power Distribution Ltd. (NT Power) delivers power with pride to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, which is approximately one hour north of Newmarket along the shores of Georgian Bay.

We are seeking a motivated, collaborative individual to join our team as a **Customer Service Representative (Temporary)**, **working in a team environment at our office in Newmarket, Ontario.

**Position Summary**

Applicants must be able to fulfill the following key responsibilities listed below:
**KEY RESPONSIBILITIES**
- Use NT Power pre-approved forms and letters to communicate with customers and other entities, customizing as required.
- Proactively manage documentation and send welcome packages to new customers.
- Maintain call logging at the account level for Ontario Energy Board reporting.
- Schedule appointments for meter maintenance and creates the necessary service orders for read checks.
- Maintain customer accounts with updated information, documenting changes, disputes and/or communications.
- Investigate billing inquiries in a timely manner and assesses the eligibility for further assessment; refers the inquiry to their Supervisor until there is a resolution.
- Investigate variance checks for high and low consumption.
- Calculate Budget Amounts for Pre-Authorized Payment Plans and issues the required form letters.
- Complete adjustments to customer accounts when needed.
- Receive and Process payments on customer accounts.
- Collect service agreements and related security deposits or obtains a credit reference, consistent with NT Power’s Condition of Service document.
- Follow up on outstanding final bills and outstanding amounts, review deposit requirements regularly and adjusts, as necessary.
- Liaise with third-party Collection Agencies
- Assists in Credit Control functions for Final Disconnection, Collections and Disconnect Notices as per the OEB Customer Service Rules set out in the Distribution Service Code.
- Acts as backup to the Operations Clerk when required.

**QUALIFICATIONS & REQUIREMENTS**:

- 3 years’ recent experience performing relevant work in a customer service or call centre operations.
- Excellent written and verbal communication skills
- Attention to detail and competent in math and numeracy skills.
- Knowledge of and experience in cash handling and balancing a till (cash drawer).
- Excellent interpersonal, customer service and communication skills.
- Strong organizational and time-management skills.
- Ability to work both independently and teams, setting priorities and handling multiple tasks.
- Education equivalent to full secondary school.
- Able to quickly adapt priorities when providing Ops Clerk support.

**APPLICATION INFORMATION**

**APPLICATION DEADLINE FOR THIS POSITION IS APRIL 25, 2023 by 4:30pm.

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