Hotel General Manager

3 weeks ago

Whitby, Canada Spark by Hilton Conversion - Durham Region Full time

**JOB SUMMARY**

Functions as the primary business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and revenue generation. Verifies implementation of the Spark by Hilton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

**CANDIDATE PROFILE**

**Education and Experience**
- General Manager experience is an asset.
- 3 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area.

**Preferred**:

- Hilton or franchise operation experience preferred.
- Ability and willingness to work flexible hours including weekends and holidays.

**JOB SPECIFIC TASKS**

**Business Strategy Development**

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize customer satisfaction, profitability and market share.

**Business Strategy Execution**

Executes business plans designed to maximize customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.

**Sales and Marketing**

Works closely with sales to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads.

**Talent Management and Organizational Capability**

Creates learning and development opportunities for employees; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

**Brand Champion**

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence.

**Business Information Analysis**

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals.

**Employee and Labor Relations**

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labour market; celebrates the success of employees.

**Revenue Management**

Responsible for Revenue Management with effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labour and capital expenses.

**Customer and Public Relations Management**

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of guests in order to deliver flawless service.

**Company/Brand Policy, Procedures, and Standards Compliance**

Verifies property compliance with legal, safety, operations, labour, and Hilton brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.

**Purchasing**

Implement sound purchasing policies, systems and procedures in accordance with Company standards. Monitor vendors for quality, service and price; Establi

  • Hotel General Manager

    3 weeks ago

    Whitby, Canada Hotel General Manager - Durham Region Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL IHG EXPERIENCE PREFERRED** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible...

  • Breakfast/ General Cleaning Attendant

    1 week ago

    Whitby, Canada Silver Hotel Group Full time

    **Breakfast/ General Cleaning Attendant** The Holiday Inn Express - Whitby hotel is currently recruiting for a** Breakfast/ General Cleaning Attendant**.** The Breakfast/General Cleaning Attendant performs routine duties in the execution of breakfast and cleaning of hotel public areas as well as maintain necessary inventories. The Breakfast/General...

  • Guest Services Manager

    1 week ago

    Whitby, Canada Silver Hotel Group Full time

    The Holiday Inn Express Whitby is currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee...

  • Guest Services Manager

    4 weeks ago

    Whitby, Canada Silver Hotel Group Full time

    The Holiday Inn Express Whitby is currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee...

  • Hotel General Manager

    3 days ago

    Whitby, Canada Spark by Hilton Durham Region - Conversion Full time

    **Job description** **JOB SUMMARY** Functions as the primary business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and revenue generation. Verifies implementation of the Spark by Hilton brand service strategy and brand initiatives with the...

  • Hotel General Manager

    2 days ago

    Whitby, Canada Spark by Hilton Durham Region - Conversion Full time

    Job descriptionJOB SUMMARYFunctions as the primary business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and revenue generation. Verifies implementation of the Spark by Hilton brand service strategy and brand initiatives with the objective of...

  • Hotel General Manager

    1 day ago

    Whitby, Canada Spark by Hilton Conversion - Durham Region Full time

    JOB SUMMARYFunctions as the primary business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and revenue generation. Verifies implementation of the Spark by Hilton brand service strategy and brand initiatives with the objective of meeting or...

  • Guest Service Supervisor

    1 day ago

    Whitby, Canada Silver Hotel Group Full time

    What We Offer Work with likeminded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fastpaced environment in an exciting industry, where you get the...

  • Part Time Guest Service Agent

    4 days ago

    Whitby, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Room Attendant

    3 weeks ago

    Whitby, Canada Silver Hotel Group Full time

    **Housekeeping Room Attendant** We are currently looking for a **Housekeeping Room Attendant. **The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property...

  • Guest Services Agent

    4 weeks ago

    Whitby, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for two (2) part-time **Guest Services Agents**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about...

  • Night Auditor Holiday Inn Express Whitby

    2 weeks ago

    Whitby, Canada Silver Hotel Group Full time

    We are currently hiring a **part-time** **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about their work...

  • Night Auditor

    1 week ago

    Whitby, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a **part-time** **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are...

  • Night Auditor Holiday Inn Express Whitby

    4 days ago

    Whitby, Canada Silver Hotel Group Full time

    Holiday Inn Express Whitby is currently hiring a **part-time** **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are...

  • Night Auditor

    1 day ago

    Whitby, Canada Silver Hotel Group Full time

    Night AuditorWe are currently hiring a part-time Night Auditor to join our dynamic team The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.What We Offer Work with likeminded team members who are passionate about their work and...

  • Hotel General Manager

    4 weeks ago

    Whitby, Canada Spark by Hilton Durham Region - Conversion Full time

    **Benefits**: - Dental care - Extended health care Work Location: In person

  • Hotel General Manager

    2 days ago

    Whitby, Canada Spark by Hilton Durham Region - Conversion Full time

    **Benefits**:- Dental care- Extended health careWork Location: In person

  • General Manager

    3 weeks ago

    Whitby, Canada EAM-Mosca Corporation Full time

    **EAM-Mosca (Canada) Ltd.** 170 William Smith Drive Whitby, ON L1N9N3, CA Position Title: General Manager NOC Code: 00015 Position Type: Full Time EAM-Mosca Corp., Canada Ltd, Whitby, ON, a dynamic market leader in end-of-line automated packaging machinery, is seeking a driven and experienced General Manager. EAM-Mosca is privately held and retains a...

  • General Manager

    3 weeks ago

    Whitby, Canada Nautical Lands Group Full time

    **Job Title: General Manager** **Supervisor: Vice President Operations** **Department: Wellings of Lloydminster** **Summary**: The General Manager is responsible for creating, stimulating, and maintaining a vibrant Wellings Community. One that attracts prospective community members, engages staff and suppliers, and fosters an environment that enables...

  • General Manager

    3 weeks ago

    Whitby, Canada Bollocks Pub & Kitchen Full time

    **Job Description - General Manager **(Full-Time) Bollocks Pub & Kitchen _Whitby_ Reports to: _Corporate Team_ **General Manager Job Summary** **Responsibilities**: Oversee daily operations, budget and managing expenses Employee on-boarding, scheduling, and training Evaluating productivity and performance, and implementing strategies for business...