Onboarding Program Manager

2 weeks ago

Vancouver, Canada PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description**:
Responsibilities include:

- Evolution and oversight of end-to-end onboarding lifecycle management
- Partnering effectively with cross-functional team (including Global Talent Acquisition, Learning & Development, IT, Global Mobility, Compliance, etc.) to cultivate a welcoming, frictionless and globally compliant onboarding program
- Building metrics to evaluate the effectiveness of the overall process (e.g. participant experience, SLAs, etc.). Drive accountability, ownership and impact through metrics, surveys and reporting.
- In partnership with key stakeholders and informed by industry best practices, managing and owning onboarding roadmap, which directs all priorities and projects under the onboarding workstream
- Identifying and driving removal of blockers hindering processes and/or employee experience in the onboarding lifecycle
- Partnering with employment legal and appropriate operational teams to ensure Right to Work compliance
- Refreshing and maintaining new hire resources and information
- Serve as a champion and change agent shaping the onboarding company culture
- Support various ad hoc projects and initiatives as needed

Job Requirements:

- 7+ years relevant Human Resources/onboarding experience at a mid
- to large-scale global organization
- Strong project/program management and process improvement skillset
- Exceptional critical thinking skills and sound judgment; ability to ‘see the forest for the trees’ - approach problems in a quantitative and qualitative manner
- Strong problem-solving, planning, and execution skills, coupled with an ownership mentality to ensure tasks are seen through to completion.
- Experience developing strategic or departmental planning materials that require consensus gathering from multiple constituents, coupled with the ability to translate the strategy into effective execution and tangible outcomes
- Thrive in a global, fast-paced, and dynamic work environment. Ability to manage high job complexity and constant multi-tasking with exceptional attention to detail. Well organized, resourceful, able to prioritize well, work efficiently. Shows flexibility as workloads fluctuate.
- Demonstrated ability to influence and work effectively and cross-functionally with global teams at all levels (including senior leadership) within a highly matrixed organization.
- A genuine interest and ability to connect with, build and maintain relationships with people at all levels and across organizational and geographic boundaries.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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