Manager, Solution Delivery

2 weeks ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

Supports the timely and successful “end to end” implementation and maintenance of products and services. Delivers solutions to clients by executing implementation upon request and related activities with client satisfaction and within desired timeframes. Provides input to product rollouts, conversion projects and participates on sales calls to ensure products developed and sold can be implemented.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- May network with industry contacts to gain competitive insights and best practices.
- Acts as a trusted advisor to assigned business/group.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Works with complex and custom implementations
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group/clients on implementation of solutions.
- Measures client satisfaction and develops strategies to improve solution delivery effectiveness.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Ensures exceptional solution delivery management for clients.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Performs post-implementation reviews and monitoring to obtain client and partner feedback in order to improve delivery effectiveness.
- Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
- Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
- Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
- Anticipates business or cross-boundary changes and respond with new tactics and plans to create new processes or improve existing processes
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Oversees onboarding of new and existing clients based on Onboarding Methodology.
- Continuously refines the processes, technology/workflow, practices and tools used by the team to deliver client solutions.
- Ensures implementations are performed in an efficient and cost-effective manner and in accordance with risk and control requirements.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Performs end-to-end implementation and setups for the onboarding of clients in delivering product solutions.
- Understands the requirements of implementations and maintenance requests.
- Manages resources required to perform implementation with various parties
- Facilitates internal/external kickoff meetings ensure timely and accurate updates to clients and stakeholders.
- Documents solution to required level of detail for setup and ensure alignment of clients and stakeholders.
- Reviews solution(s) and work with client to configure technical level details.
- Manages the legal and set up documentation process.
- Sets up solution(s), correct errors discovered in verification and ensure testing is successfully completed.
- Ensures client is trained, has appropriate product specific credentials and prepared to utilize solution.
- Provides ongoing post implementation support.
- Executes work to deliver timely, ac

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