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User Support Technician

1 month ago

Terrebonne, Canada Tecksoft Full time

Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Android
- MAC
- Internet
- Word processing software
- MS Windows
- SharePoint
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is your current level of study?
**Other benefits**:

- Free parking available
**Support for persons with disabilities**:

- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 35 hours per week