Automotive Estimator/repair Planner

6 months ago

Bradford, Canada Carstar Bradford Full time

Carstar Bradford is seeking an experienced Collision Estimator/Repair Planner to add to our team. The Collision Estimator/Repair Planner will work under the direction of the manager to accurately assess the damage of vehicles, and document needed repairs and parts replacement on the damage appraisal. This position will work closely with technicians and insurance adjusters.

**Responsibilities**:

- Assure that each vehicle is in a position that a complete and accurate damage appraisal is possible and that any needed disassembly is accomplished.
- Inspect the vehicle for damage to the structure, sheet metal, mechanical, electrical, glass and interior components and necessary refinishing to bring the vehicle to pre-accident condition.
- Note any non-collision damage or maintenance issues that may need repair.
- Specify all needed repair operations, replacement parts and labor operations and/or sublet operations to be performed.
- Review current estimating guide procedure pages to assure that all needed but not included operations and parts or materials are specified.
- Prepare the computerized damage report.
- Communicate with the customer, and insurance adjuster as needed to obtain approval for the repair.
- Take good care or our valued customers with empathy and in a professional manner.
- Review damage appraisals with technicians as appropriate to clearly explain needed repairs, any customer pay items, and special instructions.
- Follow-up on any repairs requiring supplements to promptly obtain approvals.
- Audit insurance estimates for proactive supplements.

**Requirements**:

- A minimum of 2 years damage estimator experience in an auto collision center.
- Thorough understanding of vehicle construction, estimating guides, procedure pages, and insurer needs.
- Strong interpersonal skills, including those related to conflict resolution and negotiation.
- Detail-oriented with a dedication to quality.
- Knowledge of Mitchell Connect Estimating and Audatex Qapter Estimating softwares is an asset.
- Valid Ontario G Driver’s License.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**, Permanent**

**Salary: Based on experience**

**Benefits Package: Yes**

**Work Hours: Monday - Friday, 8am - 5pm**

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bradford, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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