Technical Support Specialist
3 weeks ago
**About us**
Our work environment includes:
- Growth opportunities
**The Technical Support Specialist will be 2nd level support when it comes to technical issues. Maintaining positive working relationships with our planning, R&D and CSR departments is of the utmost importance. In this role you can expect to perform a combination of duties.**
- Field customer Technical questions.
- Maintaining a positive and professional attitude towards customers.
- Responding promptly to customer inquires.
- Communicating with customers through various channels.
- Acknowledgement and resolution of customer complaints.
- Know our products details so that you can answer customer questions.
- Communicating and coordinating with colleagues as necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the customer experience.
- Ensure customer satisfaction and provide professional customer support.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Duncan, BC V9L 6V8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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