I.t. Administrator

Welcome to the City of 100 Hellos We are a welcoming and inclusive community and one of the most culturally diverse communities in Alberta, with a population of 14,924 and another 11,000 in the surrounding area. We have a vibrant and friendly business community, a range of ethnic restaurants and a myriad of recreational opportunities. The Brooks Newell area offers a diverse landscape; we have pristine farms, beautiful lakes and a huge valley of hills and hoodoos

Why work for the City of Brooks? For starters, you can take great pride in our organization, our positive work culture and our exceptional team of talented professionals who accomplish outstanding work each and every day for our citizens. You will have the opportunity to be part of a team that is professional, fun, dedicated and passionate about health and wellness. Our employees receive many benefits, some of which being, able to participate in gym memberships and educational opportunities. Please view our City of Brooks Careers Corner page for more details.

The City of Brooks requires one (1) I.T. Administrator in the Finance Services Department.

**PURPOSE**:
This position is responsible for ensuring the smooth operation of our IT infrastructure. It requires a combination of technical expertise, problem-solving abilities, and excellent communication skills. The IT Administrator will play a critical role in maintaining the security and efficiency of our technology systems while providing exceptional support to end-users.

**ROLES AND RESPONSIBILITIES - I.T. ADMINISTRATOR**:
**System Management**:

- Server Administration: Manage and maintain physical, virtual and cloud servers, including configuration, monitoring, and troubleshooting. Ensure optimal performance and reliability of server resources.
- Performance Monitoring: Utilize monitoring tools to track system performance metrics and analyze logs to identify and resolve issues proactively.

**User Support**
- Help Desk Operations: Act as the primary point of contact for technical support inquiries. Utilize ticketing systems to manage and prioritize support requests.
- User Onboarding: Assist in the onboarding process for new employees, including setting up accounts, configuring devices, and providing initial training on company software and policies.

**Network Administration**
- Network Configuration: Set up and configure network devices, including routers, switches, and firewalls, to ensure secure and efficient connectivity.
- Network Monitoring: Regularly monitor network performance and troubleshoot issues such as connectivity problems, bandwidth usage, and network security threats.
- VPN Management: Implement and manage secure remote access solutions, ensuring remote employees have the necessary tools to work efficiently.

**Security Management**:

- **Policy Development**: Create and enforce IT security policies, including data protection and user access protocols, to safeguard sensitive information.
- **Incident Response**: Respond to security incidents and breaches, conduct investigations, and implement corrective actions as needed.
- **Backup and Recovery**: Establish and maintain data backup and disaster recovery processes to ensure business continuity in the event of data loss.

**Software Management**:

- **Policy Development**: Create and enforce IT security policies, including data protection and user access protocols, to safeguard sensitive information.
- **Incident Response**: Respond to security incidents and breaches, conduct investigations, and implement corrective actions as needed.
- **Backup and Recovery**: Establish and maintain data backup and disaster recovery processes to ensure business continuity in the event of data loss.

**Documentation**:

- **IT Documentation**: Maintain thorough documentation of all IT processes, configurations, and system changes. Create user manuals and technical guides for reference.
- **Reporting**: Generate reports on system performance, security incidents, and user support metrics for management review and decision-making.
- **Change Management**: Document and track changes to IT infrastructure, ensuring that all modifications are logged and reviewed.

**Collaboration**:

- **Cross-Departmental Collaboration**: Partner with various departments to understand their technology needs and provide tailored solutions that enhance productivity.
- **Vendor Management**: Liaise with external vendors and service providers for hardware procurement, software licensing, and support services. Negotiate contracts and manage relationships to ensure quality service delivery.
- **Project Participation**: Contribute to IT projects, including system upgrades, network enhancements, and new technology rollouts, ensuring alignment with organizational goals.

**Training**:

- **User Training**: Develop and conduct training sessions for staff on new technologies, cybersecurity awareness, and best practices for using company systems.
- **Resource Development**: