Customer Service Representative
3 months ago
**Responsibilities**:
- Handle incoming calls from customers, assisting with product inquiries, service-related questions, and order placement for water and ice delivery
- Provide support with basic account-related inquiries such as billing, account updates, and service modifications
- Process customer orders accurately and efficiently for delivery or pickup
- Manage the retail storefront for water and ice pickup, greeting customers warmly and assisting with their needs, including carrying out water in a friendly and timely manner
- Create invoices and accept payments at the storefront, ensuring transactions are processed accurately
- Balance the till at the end of each day and maintain accurate financial records
- Serve as a key holder for the storefront, responsible for opening and closing duties
- Resolve customer complaints or service issues, ensuring a satisfactory resolution
- Maintain up-to-date records of customer interactions, orders, and payments in our system
- Collaborate with drivers and sales teams to ensure accurate order fulfillment and timely delivery
- Keep track of product inventory at the store and notify management when reorders are needed
**Job Requirements**:
- Strong communication skills (verbal and written) with a focus on customer service
- Excellent organizational and multitasking abilities, with attention to detail
- Positive attitude and willingness to work as part of a team
- Experience in customer service, retail, or a related field is an asset
- Ability to lift and carry heavy items (45lb water bottles) in a safe and efficient manner
- Familiarity with basic computer software and the ability to learn new systems quickly
- Knowledge of the local area and delivery routes is an asset
- Experience handling cash, balancing tills, and key holder responsibilities is preferred
**Location & Hours**:
- This position is located at 2627 Pembina Hwy, Winnipeg
- Hours are 8:00 AM to 5:00 PM, Monday through Friday
**Job Types**: Full-time, Permanent
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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