Delivery Experience Specialist

2 weeks ago

Montréal, Canada Evive nutrition Full time

**ABOUT EVIVE**
It all started when Evive’s co-founder, Claudia, started on a health journey and became convinced that healthy eating enriches lives. She was making a smoothie every morning and realized that most of the people around her were struggling to get a healthy start to their day. Together with her husband, Dominic, they developed the idea for a blender-free smoothie, which used Claudia’s recipes in frozen cubes. With this innovative packaging, anyone is now able to save time during their busy day without sacrificing healthy eating by simply popping the cubes, adding their liquid of choice and shaking it up Since that moment in May 2015, Evive has sold over 15 million smoothie wheels, and has grown a strong community of more than 350,000 people. When the team realized that concept could transform other categories like plant-based soups, muffins and beverages, Evive Smoothie became Evive Nutrition. This leads up to today, where Claudia and Dominic’s mission for Evive is to have an impact by empowering millions of people to own their wellness everyday. We are now looking for a Delivery Experience Specialist to join us and continue making that mission a reality.

*
BENEFITS THAT SUPPORT YOUR WELL-BEING*
- Hybrid remote position
- Competitive compensation
- Flexible hours
- Health insurance
- Free Evive products
- The opportunity to make an impact in a dynamic and fast-paced environment

**Job Title**:Delivery Experience Specialist
**Schedule**:Full-time
**Reporting to**: Logistics Manager
**Location**: Hybrid remote (1 day in-office at Montreal HQ, 1 day on-site at 3PL, 3 days working from home)*

*
Position Overview: *
Under the supervision of the Logistics Manager, the Delivery Experience Specialist is responsible for ensuring that customers receive their packages on time and in good condition. Working within the Logistics team and collaborating closely with the Customer Experience team, this person will participate in the continuous improvement of Evive's direct-to-customer (DTC) deliveries.

*
What You Do: *
- Handle dispatching for DTC orders
- Make sure all orders contain available items and are dispatched on time. Collaborate with the tech team to resolve any issues in a timely manner.
- Provide documentation to our 3PLs for orders being shipped.
- Manually process any orders that fall outside of the regular delivery scope.
- Fulfill orders through Shopify.
- Collaborate with 3PL partners in order to ensure on-time order fulfillment.
- Be the point person internally for colleagues who have questions regarding pending orders.
- Prepare and analyze Logistics and Delivery Experience KPIs, providing insight to delivery-related customer complaints.
- Participate in weekly logistics meetings to report and follow-up on these KPIs.
- Track the financial impact of delivery-related issues.
- Process transportation claims and maintain accurate records of their status.
- Work closely with the DTC Supply Planner to avoid and manage back orders.
- Participate in monthly reviews with DTC carriers and Logistics Manager.
- Assist in troubleshooting order processing in the ERP.
- Own and update our packing guidelines, ensuring that our 3PLs are briefed with the most up-to-date specs.
- Make weekly visits to our 3PL in Longueuil, QC, doing spot checks on the assembly line and ensuring that our packing guidelines are being followed.
- Analyze customer complaint data
- Provide insight and reports to the Logistics Manager to the quality score of packing
- Communicate performance to 3PLs and bring continuous improvements to fix the issues (missing promo items, missing products, melted boxes, etc).
- Occasionally organize and perform shipping tests as required for continuous improvement initiatives.
- Ensure a dotted line of collaboration with the Director of Customer Experience.
- Participate in daily touchpoints with the Customer Service Manager.
- Responsible for actively participating in monthly, quarterly & yearly performance meetings & ensuring that goals are 100% logged on time, updated, tracked & evaluated.

**What is Required to Do Your Job**:

- 1+ years of experience in logistics
- 2+ years of experience in customer service
- High school diploma
- Experience scheduling deliveries with Purolator, Xpedigo, Boxknight and Loomis
- Excellent written and verbal communication skills in both French and English
- Bonus if you have experience with Shopify, Bold, Zendesk or ERPs

**Who You Are**:

- High level of attention to detail
- Exceptional organizational skills
- Ability to analyze issues and provide insight with helpful recommendations for solutions
- Ability to multi task and adapt to change
- Proactive and autonomous
- A big team player

**KPIs**:

- Logistics KPI : quality score
- Logistics KPI: Web on-time deliveries
- Customer Service satisfaction
- Resolution time

*
Subject to change based on business needs and reasonable notice to employees provided.

////////////////////////////////////////////

  • Delivery Service Specialist

    1 week ago

    Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Specialist, Training Delivery

    1 week ago

    Montréal, Canada Alithya Full time

    **Specialist, Training Delivery** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our...

  • Delivery Specialist

    5 days ago

    Montréal, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...

  • Aerospace Delivery Assurance Specialist

    15 hours ago

    Montréal, Canada Trigo ADR Americas Full time

    **Job Summary** As a Delivery Assurance Specialist (DAS), you will be working as a vital link between the Prime Aerospace customers and their supplier base to improve delivery performance by tracking, validating, expediting and reporting real time part delivery status. Applicants must have solid manufacturing experience with focus on root cause analysis and...

  • Dental Specialist

    5 hours ago

    montréal, Canada Hays Specialist Recruitment Full time

    Job Title: Dental Claims Specialist Type: Contract, Permanent and Part-Time Positions Available Locations: Toronto, Ottawa, Montreal, Waterloo - Remote/Hybrid Rate : Open Job Description: Review and assess complex dental claims and estimates. Communicate with clients to obtain necessary information. Meet production and quality standards. Handle...

  • Customer Experience Specialist

    1 week ago

    Montréal, Canada GURUS Solutions Full time

    Our Customer Experience Specialist will focus on maintaining and growing the company's existing relationships with clients by leveraging Gurus' solutions and services. You will be assigned to specific clients with the task to foster meaningful long-term partnerships with them. The Customer Experience Specialist role is to understand the customer's needs,...

  • Insurance Program Delivery Specialist

    4 weeks ago

    Montréal, Canada Q2A Media Services Pvt Ltd Full time

    **Project Title : Insurance Program Delivery Specialist -Montreal Qc**: - **Location**:1000 De La Gauchetiere Street West 5th Floor**: - **Montreal, QC H3B 4W5,CAN**: - **Responsibilities -**: - Constructs basic insurance policy contracts and invoices in accordance with negotiated terms and conditions, territory requirements and company compliance....

  • Specialist - Employee Experience

    5 days ago

    Montréal, Canada Equisoft Full time

    **Specialist - Employee Experience** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Supporting our organization in its rapid international growth, the Employee Experience Specialist will play a crucial role in building and fostering a dynamic and high-performance...

  • Customer Experience Specialist

    1 week ago

    Montréal, Canada SharkNinja Full time

    SharkNinja is the company behind the hugely successful Shark and Ninja brands. Our mission is to delight our consumers with innovative products, and to positively impact people’s lives every day in every home around the world! - The Consumer Experience Specialist will be responsible for designing and reporting out of both pre and post purchase experience...

  • Independent Contractor

    3 weeks ago

    Montréal, Canada Flash Delivery Services Full time

    Flash Delivery Services is a fast-growing delivery company that is looking for reliable and experienced drivers to join our team. As a driver for Flash Delivery Services, you will be responsible for delivering packages and goods to customers in a timely and efficient manner. We are currently hiring for 3 hour and 4 hour shifts, with the possibility of...

  • Customer Experience Specialist

    1 week ago

    Montréal, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Bilingual Delivery Assurance Specialist

    4 weeks ago

    montréal, Canada Kelly Professional & Industrial Full time

    Notre client, une entreprise multinationale de l'industrie aéronautique, située sur la rive-sud (Longueuil) de Montréal, est à la recherche d'un spécialiste expérimenté en assurance de livraison. Veuillez noter qu'il s'agit d'un contrat à temps plein et travaillant sur place à Longueuil, QC.Description de Poste1.0 ObjectifLa description de poste...

  • Costumer Experience Specialist

    1 week ago

    Montréal, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Customer Experience Specialist

    1 week ago

    Montréal, Canada ALKHEMIST Full time

    **Overview** As a Customer Experience Specialist (CES) at ALKHEMIST House, you will play a crucial role in delivering on our brand promise to provide an extraordinary experience to each and every client. Your responsibilities will cover all aspects of the customer experience except for actual treatments and products. You will be the first point of contact...

  • Bilingual Delivery Assurance Specialist

    1 week ago

    Montréal, QC, Canada Kelly Professional & Industrial Full time

    Notre client, une entreprise multinationale de l'industrie aéronautique, située sur la rive-sud (Longueuil) de Montréal, est à la recherche d'un spécialiste expérimenté en assurance de livraison. Veuillez noter qu'il s'agit d'un contrat à temps plein et travaillant sur place à Longueuil, QC. Description de Poste 1.0 Objectif La description de...

  • Bilingual Delivery Assurance Specialist

    3 weeks ago

    Montréal, QC, Canada Kelly Professional & Industrial Full time

    Notre client, une entreprise multinationale de l'industrie aéronautique, située sur la rive-sud (Longueuil) de Montréal, est à la recherche d'un spécialiste expérimenté en assurance de livraison. Veuillez noter qu'il s'agit d'un contrat à temps plein et travaillant sur place à Longueuil, QC. Description de Poste 1.0 Objectif La description de...

  • Bilingual Delivery Assurance Specialist

    4 weeks ago

    Montréal, QC, Canada Kelly Professional & Industrial Full time

    Notre client, une entreprise multinationale de l'industrie aéronautique, située sur la rive-sud (Longueuil) de Montréal, est à la recherche d'un spécialiste expérimenté en assurance de livraison. Veuillez noter qu'il s'agit d'un contrat à temps plein et travaillant sur place à Longueuil, QC. Description de Poste 1.0 Objectif La description de...

  • Bilingual Delivery Assurance Specialist

    4 weeks ago

    Montréal, QC, Canada Kelly Professional & Industrial Full time

    Notre client, une entreprise multinationale de l'industrie aéronautique, située sur la rive-sud (Longueuil) de Montréal, est à la recherche d'un spécialiste expérimenté en assurance de livraison. Veuillez noter qu'il s'agit d'un contrat à temps plein et travaillant sur place à Longueuil, QC. Description de Poste 1.0 Objectif La description de...

  • Learning Delivery Specialist

    4 weeks ago

    Montréal, Canada Alorica Full time

    **GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Performs responsible supervisory work educating, testing, and...

  • Delivery Coordinator, Project Management

    6 days ago

    Montréal, Canada Desjardins Full time

    As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and opportunities, develop action plans, define milestones and coordinate project teams. You ensure availability of the physical and virtual infrastructure platforms needed to...