Customer Support/dispatch
2 weeks ago
**Job Summary**:
**What we offer**:
- Competitive compensation package
- Continuing professional development
- Opportunities for advancement
- Company events
- Work-life balance
- Health and Dental Benefits
- Life Insurance
- Have previous experience in the customer service industry (required).
- Be a solid communicator with exceptional multi-tasking and organizational skills.
- Have a keen eye for detail.
- Good computer knowledge, comfortable working with multiple programs.
- Parts and/or service experience will be considered an asset.
**Duties include**:
- Scheduling, and dispatching field personnel in a timely manner with a focus on customer satisfaction.
- Source parts/products to provide customers with the best pricing.
- Coordinating and effectively communicating between service team and customers.
- Scheduling follow-ups and routine services.
- Preparing reports for invoicing.
- Processing purchase orders, tracking incoming parts and inventory.
- Maintaining documentation, reports, and training records.
- Administrative support.
- General office-related duties as required; this is not an exhaustive list of duties.
**Education/ Training**:
- Experience in Automotive/ Service Advisor or Dispatch service industry.
- Post-secondary diploma and/or relevant experience.
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you willing to work in the office? (not a hybrid role)
- Willing to demonstrate strong written and oral communication skills?
**Experience**:
- dispatching: 1 year (preferred)
**Location**:
- Mississauga, ON L4Z 3E6 (preferred)
Work Location: In person
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