IT Support Technician

6 months ago


Guelph, Canada Risolv IT Solutions Ltd. Full time

Your primary responsibility is providing information technical support to a variety of clients in a timely and professional manner. This will be accomplished through the following:

- Use of service ticketing system to track all requests to completion as well as job details
- Following documented processes
- Updating or suggesting updates to existing processes
- Provide end-user and infrastructure and business processes

**Expectations**
- Self-assign new requests from unassigned queue based on priority and ticket age
- Regularly follow-up with customers on open tickets assigned to you
- Provide remote support
- Provide onsite support when necessary, to be coordinated with support team
- Seek assistance in a timely manner if task at hand is not getting solved
- Escalate major outages or potentials widespread issues to management

**Characteristics and Skills**
- Professional demeanor
- Customer-centric
- Detail oriented
- Organizational skills and ability to prioritize
- Able to work independently
- Strong communication (oral/written) and interpersonal skills
- Seeks assistance or feedback when facing difficulty
- Enjoys problem solving
- Enjoys working in the Information Technology field

**Education/Experience**
- College or University level education
- Professional certification or aptitude for the Information Technology sector (demonstrated during interview)
- Directly relevant job experience

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$75,000.00 per year

**Salary**: $55,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT Support: 3 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Guelph, ON


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