IT Support Technician

3 weeks ago

Kitchener, Canada Marks Supply Inc Full time

Marks Supply Inc.

**Position**: IT Support Technician
**Reports to**: Manager, IT/Systems
**Department**: Information Technology
**Term**: Full Time IT Support Technician

At Marks Supply, we covet our 3 core values of Personal Excellence, Teamwork and Achievement. We realize that your work life is not just about performing a job; it is about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated, and customer-responsive staff.

**The Opportunity**:
Marks Supply is a growing Wholesale Distributor of Plumbing, HVAC, PVF and hydronics products in Southwestern Ontario. We continue to focus on utilizing technology to increase the success of our business. This expansion requires addition IT Support Staff to service our customers both internal and external to ensure they are working as efficiently and effectively as possible.

You will join the IT Team at an entry level. You will be exposed to a multitude of technology platforms and gain experience in a broad range of areas. As your skillset and experience grows you will have the opportunity to work on more complex and wider scope projects.

**What You'll Do**:
As our IT Support Technician, you will provide front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will leverage your strong technical and analytical skills working independently, as part of a group, and collaboratively with other business units to identify, troubleshoot and resolve a range of technology issues. In addition, we will look to you to help identify opportunities for innovation in client service delivery and process efficiency and participate in various types of IT projects.

You will work primarily out of the Marks Supply Head Office in Kitchener though travel may be required around our various locations in Southwestern Ontario and the GTA. Work outside regular 8-5 business hours may be required, albeit not often.

In particular, the IT Support Technician tasks will include, but not be limited to:

- Prioritize incoming incidents and schedule investigation and resolution accordingly.
- Escalate problems (when required) to the appropriately experienced staff.
- Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.
- Identify and learn appropriate software and hardware items used and supported by the organization.
- Perform post-resolution follow-ups to help requests whenever appropriate.
- Evaluate resolutions and analyze trends to identify ways to prevent future problem occurrences.

**What You’ll Need**:

- Enthusiasm for continual learning
- Degree or diploma in a Computer Sciences program and/or related industry experience
- Experience with Office 365
- Working knowledge of Windows desktop platforms including Windows 10/11
- Working knowledge of desktop / laptop hardware technologies
- Working knowledge of Microsoft networking technologies
- Ability to travel to locations throughout SW Ontario and the GTA

Additional qualities:

- Superior Troubleshooting and problem-solving skills.
- Superior command of written English with a demonstrated ability to produce quality documentation.
- Excellent communication & interpersonal skills.
- Keen attention to detail.
- Ability to conduct research into a wide range of computing/technical issues as required.
- Ability to present ideas in user-friendly “low-tech” language.
- Document procedures into a living IT Support Manual, demonstrating experience and skill gains to be used for future reference within the department.

Schedule:

- Day shift

Ability to Relocate:

- Ontario, CA: Relocate before starting work (required)

Work Location: In person

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