Night Auditor

1 day ago

Dartmouth, Canada Delta Hotel by Marriott Dartmouth Full time

Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveller requires and an ethos of exceptional guest service. We are currently seeking a **Night Auditor** to join our team.

**Employee Benefits**:

- Eligible for $500 signing bonus upon completion of probationary period.
- Payment for on call shifts even when you are not called in.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Eligible for $500 payments through employee referral program
- Daily staff meals
- Extended Health and Dental
- RRSP matching
- Marriott’s Employee travel program

**Job Duties to Include**:

- Lead Audit Operations on a daily basis
- Collaborate across departments to deliver exceptional service
- Maintain confidentiality of proprietary information and protect company assets
- Ensure the smooth and efficient operation of the Front Desk
- Register arriving guests / process guest departures
- Handle cash and credit card transactions
- Answer guest inquiries in a timely and accurate manner
- Create accurate reservations
- Handle guest requests and complaints according to brand standards
- Lead First Response in emergency situations; fire, power outage, flood, bomb threat
- Investigate and resolve out of balance accounts
- Completion of close day process accurately and on time including
- Balance front office and food & beverage daily postings
- Daily cash deposits
- Uphold Delta / Marriott brand standards
- Clear and concise communication with colleagues, and Managers
- Preparing and distributing daily reports for various departments
- Develop strong working relationship with Guest Services Manager and Hotel Controller

**Job Requirements**:

- Minimum of 2 years front-line customer service experience
- Intermediate skills in Excel, Word and Opera (property management system)
- Tourism & Hospitality Diploma or Business Administration Diploma an asset
- Previous Guest Service/Night Audit experience an asset
- Outstanding guest service skills
- Excellent written and verbal communication skills
- Strong team player
- Ability to work with limited supervision
- Positive and professional demeanour
- Bilingual (French) an asset

Position is overnight, including weekends and holiday, typical shift schedule: 10:45 pm - 7:15 am

Park Place Centre Limited is an equal opportunity employer.

While we thank all applicants only those selected for an interview will be contacted

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Night shift

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