Manager of Housing, Program and Services

8 months ago

Chilliwack, Canada Ann Davis Transition Society Full time

**Job Overview**

Are you looking for a rewarding position working collaboratively in a leadership role where you can make a measurable difference? We are looking for a strong, compassionate person who works through a feminist lens, promotes equity, understands trauma, is comfortable with diversity and understands UNDRIP. You must be highly organized and comfortable leading as well as taking direction. Reporting to the Executive Director, the Manager of Housing, Programs & Services has strategic and operational responsibility for the organization’s housing, outreach, counselling, and legal advocacy programs. Within these programs and services, the position is responsible for organizational development, budget and finances, human resources, and liaising with senior leadership and stakeholders. The primary objective for the Manager of, Housing, Programs & Services is to ensure every program is delivered successfully with outcomes being met on target and on time while adding the highest possible value to the organization and community.

The Manager, Housing, Programs & Services is responsible for the leadership, management, and supervision of the Manager Housing, Manager, Transition House; Manager, Women’s Centre; Manager, Outreach; Counselling lead; and housing staff shortages.

**Job Roles and Responsibilities**

**Strategic Leadership**:

- Work with the Executive Director to ensure the successful execution of the strategic plan,
- And to establish program direction for ADTS and adherence to the organization’s overall service delivery model.
- Work with the senior leadership team to provide strategic planning, implementation management, and ongoing evaluation of housing, programs, and services.
- Participate in the development of long-term goals of each program in the portfolio.
- Provide reports and information to the Executive Director as required, including monthly reports, minutes of team meetings, annual goals, and objectives, updated strategic plan, and input to the annual report.
- Ensure the development, delivery of high-quality programming and measurement outcomes that are consistent with ADTS’ mission, principles, values, policies, and procedures and adhere to CARF requirements and business continuity plans.
- Provide support and recommendations to the Executive Director that enable the organization to make sound strategic program decisions.
- Build and maintain partnerships between ADTS and community stakeholders to promote effective housing, programs, and services.
- Attend meetings and community tables as requested by the Executive Director, to present and gather information.
- Participate actively as a ADTS representative in collaborative partner networks and in related community, social, and economic development activities as requested.

**Program Leadership**:

- Work with program managers and coordinators to oversee and ensure adherence to program purpose, principles, policies, and procedures.
- Work with the Executive Director to roll-out program delivery models and implement the recommended changes as needed.
- Oversee the ongoing review of operational aspects of programs and services with the managers, including development and implementation of long
- and short-term goals and plans.
- Build the capacity of program managers and staff teams to effectively deliver on program goals to ensure service delivery is cohesive, efficient, and aligned with the program model.
- Work with internal and external service providers to ensure programs are relevant, coordinated and integrated with larger systems of care.
- Ensure organization-wide initiatives are implemented with their programs according to policies and procedures.
- Provide guidance to program managers to ensure appropriate interventions with clients (trauma-informed, client-centred, culturally appropriate, etc.) and provide support and guidance on client needs.
- Collaborate to develop new programs and services including design, implementation, evaluation, and monitoring.
- Lead research and implementation of monitoring and evaluation frameworks for all program deliverables to drive continuous improvement and impact of ADTS’ programs.
- Collaborate with external stakeholders, as identified, to inform program and service delivery.
- Identify training opportunities and track them according.
- Encourage open and positive/supportive communication within the housing, program, and services teams.

**Program Operations**:

- Work with the Executive Director to develop and monitor program budgets, grants, and reporting requirements.
- Ensure compliance with agency and funder reports, policies, procedures, and contract requirements.
- Ensure that effective quality/risk management activities are developed, implemented, and evaluated.
- Implement and evaluate work standards in accordance with all applicable federal, provincial, and local standards, guidelines and regulations including facility policies and procedures.
- Establish and main

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