Support Analyst

7 days ago


Waterloo, Canada Manulife Full time

locations- Waterloo, Ontario- Oakville, Ontario- Toronto, Ontario- CAN, Nova Scotia, Halifax, 2737 Joseph Howe Drive- Montreal, Quebec- time type- Temps plein- posted on- Publié aujourd'hui- time left to apply- Date de fin : 14 décembre 2024 (Il reste 16 jours pour postuler)- job requisition id- JR24111002- GWAM Canada Operations team is seeking a Production Support Analyst to join the GWAM Operations Project and Production Support team.
- The team’s function comprises of MMF Operational issue management, iFast Release support, Project Management support, Business Consultation.
- Major part of the role includes responsibility to represent the MMF Operations in the activities related to iFast system, such as production issues, system releases, maintenance support, project support, planned and ad-hoc operational initiatives that require knowledge of the system and business processes residing on iFast. The role’s added value is in acting as an intermediary and advocating to the processing teams in the activities that require special handling or consultation on the system behavior in a variety of business situations.
- Position Responsibilities:

- Production Support responsibilities include, but not limited to- Provide day-to-day support for issues affecting the iFast system and liaise with both IT and business stakeholders on effective issue resolution-
- Communicate effectively and regularly to a varied audience of peers, and stakeholders on issues and changes affecting processes that reside on iFast-
- Own and maintain the intake model for all issues, incidents, system access, and changes and enhancements (technical or business)-
- Leverage your analytical and critical thinking skills to ask questions, understand business drivers and needs, influence and bring orders to resolve escalated issues, mitigate customer and business impact, coordinate our response-
- Represent MMF Operations in System Releases, including development of the test plans, UAT and production releases’ testing-
- Own the workflow process and roles and responsibilities of the team- Project Support responsibilities include, but not limited to- Represent Production Support team and GWAM Operations in the impact assessment work-
- Recommend risk mitigation measures-
- Act as a SME for system-to-business interaction-
- Participate in iFast testing-
- Support NextGen initiatives in a capacity that is required for business support- Required Qualifications:
- You obtained University degree in Finance, Accounting or MIS and have a minimum of 5-7 years of relevant experience-
- You demonstrate experience in production support role(s)-
- You have experience with technology and can translate technical information into plain business language-
- You are skilled in creating business reports-
- You are self-driven, strong team player, able to work with mínimal supervision and assume responsibility independently-
- You display talent to collaborate and negotiate with various stakeholders, maintain your composure, and bring your best-self during challenging times and interactions-
- You thrive in competing priorities, make it happen, own it, and find solutions-
- You are focused on the customer, advocate for their needs first-
- You consider operational risks and ensure effective controls are in place-
- You are resilient and adaptable to change-
- You learn fast, pick up innovative ideas, concepts, technologies, and tools easily-
- You are dedicated to continuous improvement, including digitization and innovation- Preferred Qualifications:
- Knowledge of GWAM Operations including iFast.-
- Knowledge of the fund life cycle and fund operations-
- Strong knowledge of financial services operations and/or systems-
- Excel, Crystal, MS Power Platform, Or MS PowerBI-
- Familiarity with agile approach-
- Working knowledge of JiraKnowledge of Business Process Mapping and Notation and MS Visio-
- Bilingualism, written and spoken- When you join our team:
- We’ll empower you to learn and grow the career you want.-
- We’ll recognize and support you in a flexible environment where well-being and inclusion are-
- more than just words.-
- As part of our global team, we’ll support you in shaping the future you want to see- À propos de Manuvie et de John Hancock
- La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse- .
- Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi
- À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fi


  • Field Support Analyst

    3 weeks ago


    Waterloo, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Field Support Analyst

    2 weeks ago


    Waterloo, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...


  • Waterloo, Canada BlackBerry Full time

    **Worker Sub-Type**: Regular **Be part of something special; come join the BlackBerry Technical Support Team!** BlackBerry® - the iconic brand you know and trust - is now a market leading security software and services company. As the Internet of Things (IoT) has become the next great wave in business transformation, BlackBerry already secures over 500...


  • Waterloo, Canada Definity Full time

    **Analyst, Desk Side Support**: Job ID : 5850 Category : Technology Solutions Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada


  • Waterloo, Canada Kofax Full time

    **This is temporary, contract position, working 100 remote** The Technical Support Analyst is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers....


  • Waterloo, Canada Maplesoft Full time

    For over 30 years, Maplesoft has been a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. We are currently looking for a customer-service...


  • Waterloo, Canada Piller's Fine Foods Full time

    **NOW HIRING FOR A SALES SUPPORT ANALYST** **_ If you think our products are great, you should “meat” our people!_** **THE PERKS** - Competitive compensation package - Exclusive Employee Rewards Programs - Employee Referral Bonus Program (up to $1000/referral) - Full Benefits (Health, Dental and Vision) - Company Matched Pension Plan after 1 year -...

  • Analyst

    2 weeks ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The Analyst team provides consultative support to CEE in the form of business analysis, process design, continuous process improvement, project management, process and technical documentation and software Quality assurance (SQA). This Analyst role will support business analysis and continuous improvement. Guidelines and criteria to progress...


  • Waterloo, Canada Erb Fischer Veterinary Corporation Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Hospital/health care establishment/health institution - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user...


  • Waterloo, Canada HockeyTech Full time

    **HOCKEYTECH** Everyone knows that Hockey is more than just a sport: it’s a way of life. Are you looking to join the world leader in providing hockey-related technologies and information services? If so, now is your chance to bring your obsession for hockey and your passion for technology together. **THE ROLE**: The role of the **Customer Support...


  • Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Waterloo, Ontario, Canada FloSports Full time

    FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real-time analytics,...

  • Financial Analyst

    1 week ago


    Waterloo, Canada Newlands Group Full time

    **Job Description: Financial Analyst** **Location**: Waterloo, Ontario **Salary**: $75,000 - $80,000 CAD **Employment Type**: Full-time, In-office **About the Role**: We are partnering with a client to find a talented Financial Analyst to join their team in Waterloo, Ontario. This is an excellent opportunity for a professional with a few years of experience...


  • Waterloo, Canada FloSports Full time

    Everyone knows that Hockey is more than just a sport: it’s a way of life. Are you looking to join the world leader in providing hockey-related technologies and information services? If so, now is your chance to bring your obsession for hockey and your passion for technology together. **THE ROLE** The role of the Customer Support Analyst is the front-line...

  • Cyber Security

    5 days ago


    Waterloo, Canada BlackBerry Full time

    **Worker Sub-Type**: Regular **Cyber Security - Analyst Relations Manager**: We are seeking a high energy professional to lead cybersecurity industry Analyst Relations for BlackBerry. **JOIN US and build relationships with cybersecurity industry analysts to support our brand, product and go-to-market strategies. **You will have an opportunity to work...


  • Waterloo, Canada Open Text Corporation Full time

    **Compensation Analyst**: - Req id: 32369- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** As a member...

  • IT Business Analyst

    7 days ago


    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Control Analyst

    3 weeks ago


    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. -...


  • Waterloo, Ontario, Canada Definity Financial Corporation Full time

    Definity Financial Corporation is seeking a talented Senior Process Analyst to join its Personal Insurance Business Process Engineering & Operations Group. As a Senior Process Analyst, you will be responsible for leading end-to-end business process analysis and documentation using BPMN Level 5 standards, and collaborating with cross-functional teams to...


  • Waterloo, Canada MarshallZehr Full time

    **Analyst, Real Estate Debt** **Who is MarshallZehr?** **MarshallZehr Group Inc (“MZ”)** provides mortgage lending and customized financial solutions for high-performing real estate developers. With $3.4B of fundings over 350+ projects, MarshallZehr has become one of Canada’s most trusted capital partners for the growing construction and development...