Customer Experience Coach

4 weeks ago

Mississauga, Canada Bond Brand Loyalty Inc Full time

At Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customized loyalty marketing and human experience solutions for our clients, enabled by technology and data insights. Our business has grown significantly since March 2020, and we have added 200 new roles due to our explosive growth.

Are you a Business Coach or Consultant looking to drive transformational culture change initiatives in the Retail and Automotive industry? Are you interested in partnering with clients to create industry-leading customer experiences? Do you enjoy in-person hands-on coaching of talent across all levels of a client organization to reach new heights in performance and customer excellence through your outstanding coaching and facilitation abilities?

**Do these statements describe you?**
- Can build authentic and trusted relationships with leadership, business principals and personnel, motivating and inspiring them to achieve results?
- Has experience working on and navigating complex change initiatives?
- Knows how to follow a prescribed coaching path
- Drives towards results by enrolling the commitment and buy-in of others throughout the organization?
- Can independently schedule and deliver full-day virtual or in-person coaching visits and provide reports following each visit?
- Can you quickly troubleshoot objections & concerns diplomatically?
- Can attend virtual and in-person regional introduction, onboarding, training, and coaching meetings & events (as required)
- Comfortable with technology and proficient in Microsoft Word, Excel & PPT
- Can travel nationally (as required)

***Key skills that will allow you to excel include**:

- **Approachability**: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role
- **Strong Business Acumen**: understands how the automotive and/or retail business works; knows the competition; is aware of how strategies and tactics work in the marketplace.
- **Interpersonal Savvy**: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably.
- **Customer Focus**: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Integrity and Trust**: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes.
- **Managing Vision and Purpose**: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations.
- **Understanding Others**: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations.
- **Strong Communicator**: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact.
- **Digital Communications**:comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation.
- **Fundamental Computer Skills**: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact.

**Education and Experience**
- Business Coaching and/or Consulting Experience
- Coaching Accreditation
- EQA or ICF Certified (preferred)
- Automotive, Retail or operations background with strong business acumen (preferred)
- Experienced in organizational change and coaching leaders. Coaching frontline staff would be an asset
- Experienced in customer satisfaction/customer engagement initiatives
- Must be self-motivated and able to work independently with mínimal supervision from remote locations

***Bond Brand Loyalty is currently expanding its network of Business Coaches throughout Canada to support upcoming opportunities. We are looking to create new relationships for current & future projects and are interested in getting to know you better while also introducing ourselves. We are looking for Independent Consultants for this role.

If the information above piqued your interest, then we would like to hear from you.

**Why join Bond?**

Bond is proudly recognized as a Great Place to Work and a Best Managed Company for the third year in a row. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

**Please connect with our People & Values team should you require any accommodation

  • Life Coach

    6 days ago

    Mississauga, Canada Life Coach Hub Support Full time

    Helping to make an impact and a difference in the lives of persons through personal empowerment. FEESfrom $60 USD to $100 USD for coaching packages.more... With over 25 years of experience in Counseling students/young people, I am an advocate for young people, while providing assistance and guidance to persons of all age groups. As a hardworking and caring...

  • Life Coach

    3 weeks ago

    Mississauga, ON, Canada Life Coach Hub Support Full time

    Helping to make an impact and a difference in the lives of persons through personal empowerment. FEESfrom $60 USD to $100 USD for coaching packages.more... With over 25 years of experience in Counseling students/young people, I am an advocate for young people, while providing assistance and guidance to persons of all age groups.  As a hardworking and...

  • Lead Supervisor I

    3 weeks ago

    Mississauga, Canada Coach Full time

    Lead Supervisor Job Description The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest...

  • Life Coach

    6 days ago

    Mississauga, ON, Canada Life Coach Hub Support Full time

    Helping to make an impact and a difference in the lives of persons through personal empowerment. With over 25 years of experience in Counseling students/young people, I am an advocate for young people, while providing assistance and guidance to persons of all age groups.  Having always had a passion for working with people, my own personal experiences...

  • Customer Experience Director

    4 weeks ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • coach, tennis

    2 weeks ago

    Mississauga, Canada The Tennis School Full time

    Education: Bachelor's degreeExperience: 5 years or more or equivalent experienceWork site environmentAir conditionedOutdoorsWork settingTennisTasksCarry out management dutiesPlan, develop and implement training and practice sessionsMotivate and prepare athletes or teams for competitive events or gamesParticipate in coaching clinic instructionAnalyze and...

  • coach, tennis

    2 weeks ago

    Mississauga, Canada The Tennis School Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceWork site environmentAir conditionedOutdoorsWork settingTennisTasksCarry out management dutiesPlan, develop and implement training and practice sessionsMotivate and prepare athletes or teams for competitive events or gamesParticipate in coaching clinic instructionAnalyze and evaluate...

  • Director, Customer Experience

    2 days ago

    Mississauga, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy! We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies...

  • Director, Customer Experience

    2 days ago

    Mississauga, Canada goeasy Ltd. Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as  Waterstone Canada’s Most Admired Corporate Cultures , the  2022 Report on Business Women Lead Here ,  Report on Business for Canada’s Top Growing Companies  and  TSX30 as one of the  best performing companies on...

  • Director, Customer Experience

    2 days ago

    Mississauga, Canada goeasy Ltd. Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've...

  • Director, Customer Experience

    20 hours ago

    Mississauga, Canada goeasy Ltd. Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've...

  • Director, Customer Experience

    2 days ago

    Mississauga, Canada goeasy Ltd. Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've...

  • Director, Customer Experience

    4 hours ago

    Mississauga, Canada goeasy Ltd Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such asWaterstone Canada’s Most Admired Corporate Cultures, the2022 Report on Business Women Lead Here,Report on Business for Canada’s Top Growing CompaniesandTSX30as one of thebest performing companies on the TSX. We've also...

  • Director, Customer Experience

    19 hours ago

    Mississauga, Canada goeasy Ltd Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such asWaterstone Canada’s Most Admired Corporate Cultures, the2022 Report on Business Women Lead Here,Report on Business for Canada’s Top Growing CompaniesandTSX30as one of thebest performing companies on the TSX. We've also...

  • Director, Customer Experience

    19 hours ago

    Mississauga, Canada goeasy Ltd Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such asWaterstone Canada’s Most Admired Corporate Cultures, the2022 Report on Business Women Lead Here,Report on Business for Canada’s Top Growing CompaniesandTSX30as one of thebest performing companies on the TSX. We've also...

  • Specialist, Customer Experience

    3 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction.What you'll do...Responsible for identifying process gaps on Customer Care processes.Provide insights about customer frictions.Asist in the...

  • Customer Experience Coordinator

    6 days ago

    Mississauga, Canada GardaWorld Full time

    The Customer Experience Coordinator will focus on enhancing the passenger experience. They will act as a liason, provide airport and security information, and welcome passengers as they start the screening process. The role will highlight GardaWorld's brand by being an ambassador, as well as provide a visible presence for our client and the airport...

  • Customer Experience Manager

    2 days ago

    Mississauga, Canada MyBanc Full time

    The Role As the Manager of Customer Experience & Operations, you’ll be responsible for creating an environment where team members thrive by delivering an exceptional experience to every customer at every interaction. You leverage your entrepreneurial skills to solve really hard problems with an innovative and unconventional approach, executing meaningful...

  • Youth Soccer Coach

    2 days ago

    Mississauga, Canada Soccer Shots - Halton & W. Mississauga Full time

    **Requirements**: - PT, FUN & Short Shifts - Experience working with children or would love to work with children is essential - Valid Driver’s license (Minimum G2) and consistent access to a car-Available to work mornings 9am-12pm or afternoons 2pm - 5pm or 5pm - 8pm - Availability between Monday-Saturdays (at least 2-3 days a week). -Able to pass a...

  • Head Coach

    2 weeks ago

    Mississauga, Canada Inter Academy Toronto Full time

    Job Summary:We are seeking dedicated and experienced Coaches to lead our competitive teams. As the Head Coach, you will be responsible for overseeing all aspects of the team's training, development, and performance. This is a paid position that offers an exciting opportunity to make a positive impact on the lives of our players. Duties:- Develop and...