Spa Receptionist/guest Services
2 weeks ago
Join our team
RECEPTIONIST/GUEST SERVICES
*must have a background in the spa industry*
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner, and follow check in protocols
- Make sure guests are always taken care of and feel welcome
- Check out cl ients & encourage rebooking
- Provide information about products + services
- Assist guests with inquiries, requests, and complaints
- Handle cash and credit card transactions accurately
Maintain accurate guest records
- Confirm client bookings 24 hours prior to arrival
- Spa duties, cleaning + laundry: the spa is your home too
Necessary Skills:
- Communication: Clear and effective communication skills, both verbal and written.
- Customer service: Excellent customer service skills to provide a positive experience for guests.
- Ability to work well with a large team
- Upselling: Proficient in promoting additional products or services to guests.
- Technical sales: Knowledgeable in selling products or services.
- POS (Point of Sale): Familiarity with operating a POS system for transactions.
- Organizational: Strong organizational skills to handle multiple tasks and prioritize effectively.
- Basic math: Ability to perform basic mathematical calculations for transactions.
**Job Type**: Part-time
**Salary**: From $18.50 per hour
**Benefits**:
- Dental care
- On-site parking
Day range:
- Monday to Friday
- Weekends as needed
Flexible Language Requirement:
- French not required
**Experience**:
- receptionist: 1 year (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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