Care Concierge

3 weeks ago

Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
6975 Meadowvale Town C.C., Mississauga, Ontario, L5N 2W7

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
The Care Concierge plays an integral role in seamlessly integrating the new pharmacy care clinic services into current offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services.

The Care Concierge will receive, welcome, and check-in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy care clinic runs smoothly and support the Pharmacy Team in HealthWatch pharmacy assistant tasks such as data entry.

**DUTIES AND RESPONSIBILITIES**:
**Customer Service**:

- Create a positive experience for patients accessing clinic services
- Seamlessly integrate the patient experience for new clinic services into current offerings and pharmacy workflow
- Great and welcome patients, complete patient bookings, check-ins, and checkouts.
- Encourage a welcoming atmosphere for patients
- Raise awareness of pharmacy care clinic services support available to patients. and answer their questions
- Set patient expectations as to process and wait times
- Help patients navigate the space and services
- Assist pharmacist / patients in filling out service forms, for example, consent forms
- Adhere to all confidentiality and privacy requirements
- Promote PC Health app to patients to increase its usage

**Administration**
- Coordinating schedules for pharmacy team
- Complete start of day / end of day checklists for the Care Clinic
- Check out and process payment pharmacy services not covered by OHIP
- Preparation and running of the pharmacy care clinic including maintaining accurate patient records (i.e., Healthwatch and MedMe)

**Skills and qualifications**:

- Experience working in a retail pharmacy, as a pharmacy assistant or previous experience working in a medical clinic, ideally a family practice clinic
- Outstanding customer service skills and the ability to consistently produce positive interactions with patients
- High professional standards and a strong track record of and commitment to maintaining patient confidentiality
- Excellent interpersonal and communication skills both on the phone and in-person
- Demonstrated problem-solving skills and ability to make informed decisions
- Ability to identify patients who can benefit from pharmacy care clinic services support
- Ability to maintain composure and focus on the patient in challenging situations
- Proven ability to adhere to processes and procedures and strong detailed orientation
- Strong time management and organization skills and the ability to prioritize numerous tasks in a fast-paced environment
- Proficient with Microsoft Outlook and a comfortable learning new systems/ software, technologies
- Work cross functionally with pharmacy team members to deliver exceptional customer service through teamwork and collaboration

J2WRXA

**Why work in a Shoppers Drug Mart store?**

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

  • Residential Concierge Supervisor

    4 weeks ago

    Mississauga, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Residential Concierge Supervisor

    3 weeks ago

    Mississauga, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Foot Care Nurse(Servicing Mississauga)

    2 weeks ago

    Mississauga, Ontario, Canada Home Concierge- Limited Partnership Full time

    Foot Care NurseAbout us:Home Concierge provides personalized care to our members in their own home.Founded in 2019 Home Concierge is a fast-paced high growth company with a growing team of entrepreneurial leaders seeking to revolutionize what service excellence means in the private-pay, home care space.About the role:As a 'Foot Care Nurse' with Home...

  • Care Concierge

    3 weeks ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: ***The Care Concierge plays an integral role in seamlessly integrating the new Future of Pharmacy features into current service offerings...

  • Personal Support Worker

    4 weeks ago

    Mississauga, Canada Home Concierge Full time

    **_PSW Servicing Mississauga_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company with a...

  • Concierge/security (Site Supervisor) - Mississauga

    2 weeks ago

    Mississauga, Ontario, Canada Elite Residential Concierge Services Inc. Full time

    About Us:A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge

    3 weeks ago

    Mississauga, Canada Sunrise Senior Living Full time

    Overview **_ "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"_** - **_Sunrise Team Member_** At Sunrise, our Concierge is responsible for...

  • Companion

    1 week ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_Companion Servicing Mississauga, Georgetown and Etobicoke (Must Drive)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home...

  • Companion

    3 days ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_Companion Servicing Mississauga and Etobicoke_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high...

  • Personal Support Worker

    3 weeks ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Mississauga(Must Speak Cantonese or Mandarin)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a...

  • Clinic Concierge

    2 weeks ago

    Mississauga, Ontario, Canada Laserbody MD Full time

    Come GROW with USLaserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA.We're not your typical medical company, we are ethical medical professions that value our patients and team members and strive to live by our company values. Perks include health benefits and professional...

  • Clinic Concierge

    2 weeks ago

    Mississauga, Ontario, Canada Laserbody MD Full time

    Come GROW with USLaserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA.We're not your typical medical company, we are ethical medical professions that value our patients and team members and strive to live by our company values. Perks include health benefits and professional...

  • Concierge - 29172

    1 week ago

    Mississauga, Canada Exela Technologies Full time

    Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation. A job at Exela represents an opportunity to join a vibrant...

  • Concierge - 29172

    3 weeks ago

    Mississauga, Canada Exela Technologies Full time

    Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation. A job at Exela represents an opportunity to join a vibrant...

  • Clinic Concierge

    3 weeks ago

    Mississauga, Canada Laserbody MD Full time

    Come GROW with US! Laserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA. We're not your typical medical company, we are **ethical **medical professions that value our patients and team members and strive to live by our company **values**. Perks include health benefits and professional...

  • Clinic Concierge

    4 weeks ago

    Mississauga, Canada Laserbody MD Full time

    Come GROW with US! Laserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA. We're not your typical medical company, we are **ethical **medical professions that value our patients and team members and strive to live by our company **values**. Perks include health benefits and professional...

  • Personal Flight Concierge

    1 week ago

    Mississauga, Canada AirSprint Private Aviation Full time

    **Reporting to**: Owner Services Manager **Location**: Mississauga, Ontario **Schedule**: This role works a 4 on 3 off schedule on a rotating shift that includes days, evenings, weekends, nights, and holidays. **Starting Salary**: $53,820 **Closing Date**: June 7, 2024 **The big picture**: Have your career take off with us! As a Personal Flight Concierge...

  • Reception - Concierge

    3 weeks ago

    Mississauga, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ RECEPTION - CONCIERGE_** **_ Amica City Centre_** **_ Part-Time_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors...

  • Reception - Concierge

    2 days ago

    Mississauga, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ RECEPTION - CONCIERGE_** **_ Amica City Centre_** **_ Part Time_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors...

  • Reception - Concierge

    2 weeks ago

    Mississauga, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ _**_RECEPTION - CONCIERGE_** **_ Amica City Centre_** **_ Casual: on call_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support...