Residence Safety Assistant

3 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level L

Please note, there are multiple vacancies available. This is a sessional opportunity that runs from September to April.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,600 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation. We provide thriving residence communities which engage our diverse student population.

**Responsibilities**:
The Residence Safety Assistant will contribute to the promotion and creation of a safe living and recreational space and will assist with mitigating risks to students and others through positive open and engaging relationships with residents, sharing supportive and educational conversations, and ensuring room capacity limits and other health standards are adhered to and participating effectively in emergency/crisis response protocols. The assistant will confront students who fail to comply with policies and safe living practices and document concerns referring to other resources as required. All work shifts will be in the evening and on weekends.

**Qualifications**:
**Education**:

- Completion of Post Secondary diploma or degree

**Experience**:

- 6 months or less experience working in customer service, hospitality industry or with students

Knowledge, Skills & Abilities:

- Demonstrated understanding of safe work practices and procedures
- Excellent organizational and communication skills as well as the ability to assess priorities, work independently to address individual student and community needs
- A well-defined sense of diplomacy and judgement including crisis management and conflict resolution skills
- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
- Ability to understand a wide variety of English-speaking accents and to document observations in English
- Approachable and understanding individual with proven customer service orientation and the ability to respond professionally to inquiries, complaints and requests for services in a fair, tactful and firm manner
- Demonstrated ability to obtain cooperation and compliance to policies, regulations and legislation
- Capacity to establish rapport, support and demonstrate openness to persons of diverse backgrounds and beliefs
- Willingness to work extended evening and overnight shifts on a rotational basis, including weekends
- Proven ability to work well independently as well as in a team environment
- Demonstrated ability to effectively multi-task and prioritize competing needs
- Beginner level of knowledge using tablets and Microsoft Office Word and Excel

**Union Statement**:
**Background Checks**:
Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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