Applications & Renewals Representative

2 weeks ago


Toronto, Canada Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario Full time

**Position Summary**:
What you’ll do at OCP
- Escalating requests to A & R administrators for complex cases
- Prepare and process the annual renewals for registrants with categories and sub-categories by Member, communicating fee status, payment status, consequences of non-payment, monitor payments and provide status report in preparation for suspension list generation / publication of membership cancellation
- Verify, scan, and attach documentation into member database (Radar/Pivotal), ensuring documentation is legible
- Accurately maintain the Radar database and continuously work to achieve data integrity within the database
- Ensure all fees submitted to the College are processed promptly and that registrants are advised of outstanding issues in a timely manner
- Process fee refunds as required
- Meet with individuals and working groups within Applications & Renewals in order to better understand how they currently approach day to day tasks and share how you approach your tasks and propose appropriate updates to existing user guides
- Work with other members of Applications & Renewals on assigned special projects and as a participant in specific projects
- Relay any relevant changes in business process or trends in registrant processing that may be of interest to the Applications & Renewals Lead and other Applications & Renewals staff
- Report to the Applications & Renewals Lead all areas of inconsistency, redundancy or duplication of effort
- Promptly prepares and mails outgoing correspondence - Member Emeritus Certificates, Letter of Standings and Wall Certificates - to the Member
- Validate online and local station police background checks in compliance to the College’s Declaration of Good Character policy
- Contact exam facilities and other PRA to secure site for JP exam administration.
- Accurately collate, organize, ensure secure storage and arrange shipping of JP exam materials to individual sites
- Communicating with Applicants, JP Lead, and test sites regarding accommodations, exam locations, time and date, exam results and general inquiries
- Coordinating with Technology Processes to ensure accurate uploading of JP exam results into Radar to individual Applicants’ records to enable them to proceed to the next level of registration
- Other duties as assigned by the Applications and Renewals Lead

What we’re looking for
- Tact and diplomacy when communicating with applicants and members and the ability to deal with difficult callers
- Excellent verbal communications skills and professional writing skills
- Ability to prioritize, organize and manage workload
- Proactive and adept at problem solving and decision making
- Demonstrates analytical and problem solving skills and incorporates ingenuity, creativity and innovation into solution development
- Proficient with Microsoft Office and relational databases

What experience we prefer
- College diploma in a related field or equivalent.
- Must have 1-2 years of recent relevant experience in a customer service oriented or related role

Why work for us?

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to service and protect the public interest. In addition to ascertaining all registrant meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

If you are interested in joining the College, please forward your cover letter and resume in confidence, by January 25, 2023, stating salary expectations.

**OCP is committed to supporting accessibility and diversity.**:

- Requests for accommodations can be made at any stage of the recruitment process._
- Applicants need to make their requirements known when contacted._
- We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position._



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