Cards and Credit Risk, IT Manager

6 months ago

Montréal, Canada National Bank of Canada Full time

Come showcase your leadership and skills by being one of the seasoned leaders driven by innovation. Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment. We also offer the opportunity to grow within a strong, national company. Being an IT/Ops Manager at National Bank means working with an organization that maximizes your professional potential.

**Your job**
- Manage a team of 2 managers dedicated to IT/Ops related to credit card granting processes
- Implement strategies to improve and optimize the performance of the Cards Domain granting processes
- Achieve the improvements desired by the LOB on the granting processes (CCIA, CCOA, Commercial, Companies)
- Define and implement a strategy for monitoring grant processes (Business and Technology)
- Maintain the stability of the granting process and ensure that initiatives are prioritized to improve this stability
- Enable your team to excel by setting and monitoring performance goals
- Collaborate with other domains to ensure seamless integration of new features with process contributors and users (Ops, CEC, EMC, etc.)
- Ensure strategic monitoring to identify opportunities for continuous improvement
- Establish your team's workforce planning needs
- Act as a facilitator between partners (Sales Force, LOB, OPS, IT, Domain Cards)
- Actively participate in planning forums in other areas
- Mobilizing and advancing the IT-PAHO synergy.

**Your team**

IT is made up of more than 2,300 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

The Cards and Credit Risk Department is made up of more than 200 people who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Our team stands out for its expertise in the menu and its quality of delivery.

You will report to the Senior Manager of Cards and Credit Risk.

We favour a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues of diverse expertise and profiles.

We aim to offer you maximum flexibility to support your quality of life. This translates into a hybrid work environment, as well as a flexible and adaptable schedule.

**Prerequisites**
- Experience in managing multidisciplinary teams in an agile delivery context
- Experience in managing the lifecycle of the IT asset portfolio, its availability, operational support and associated budgets
- Have the ability to manage multiple partners simultaneously and external suppliers in your previous roles
- Experience in process and operations optimization
- Experience in technologies (SAP, WEB, ECM, Master Client, SDLC)
- Industry-related bachelor's degree and 8 years of relevant experience or industry-related master's degree and 5 years of relevant experience
- Experience in the Cards Domain would be an asset.

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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