Insurance Sales

2 weeks ago

Ottawa, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

"Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

The Insurance, Sales & Activation team is here to educate Customers on the value of balance protection; then, customize product solutions to ensure our Customers can feel confident that they are adequately protected against an unexpected life event that might make it difficult or even impossible to meet their credit obligations.

You are the voice of TD and your role is to:
**Think Like a Customer** by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

**Execute with Speed and Impact** by coming into work at your scheduled time, identifying and meeting your Customers' needs and protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

**Job Requirements**

**Who You Are**

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

**Experience & Education Requirements**:

- High School diploma,
- Undergraduate degree and/or 1+ years relevant experience

**Additional Information**

**What We Offer**

As part of our Contact Centre team, you will:
**Gain** confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

**Grow **in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

**Thrive **in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

**Enjoy **a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

**Your Commitment**

Location - 1600 James Naismith dr Ottawa ON

**Training Commitment (Full time hours)**

Training is mandatory and is scheduled at 37.5 hours per week for 8 weeks. Training times are from Monday to Friday (time is TBC)

**Scheduling Commitment**

Full Time - 37.5 hours a week during business hours. Business hours are Monday to Sunday, 8am-12am

**What's Next**

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?

**Hybrid Role**: The first 60 days of your training will be required to come to the office. This will help you learn the TD culture, engage with colleagues and leaders and have the support required to get comfortable with the various systems and process moving virtually. Afterwards, you will begin working remotely given you meet the requirements which include but are not limited to a quiet workspace, required internet bandwidth and the use of your phone for incoming calls. Once the training is complete, you will continue working from home but you will be asked to come on premises approximately once a month for moments that matter which will be dependent on the business needs. You must reside within the Ottawa-Gatineau region or within commutable distance to the office.
- **
Additional Information**:
1434 - Banking, insurance and other financial clerks (NOC)

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment,

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