Operations & Sales Advisor

2 weeks ago

Richmond, Canada BLENZ COFFEE Full time

**About the Position**

**The Role & Expectations**

Every day is genuinely different; you could be based at the head office one day and in a store providing assistance & training the next. However, one thing is sure you will never be bored at Blenz; there is always some way you can make an impact in what you do.

You're an open-minded individual that is not satisfied with good; you aspire for perfection; you are humble and someone that can relate to a small business owner and their challenges, all while maintaining a distance to make clear judgments to suit them best.

The role will include but is not limited to:
**Guest Experience -**
- You'll assist multiple Franchisees in developing good guest experiences within their stores that connect personally to make every interaction meaningful.
- You'll connect with our Franchisees to understand their local markets and their unique needs and be able to give advice tailored to their local level needs.
- You'll monitor and provide assistance or resolution to situations where guest experience levels fall below our company standards.
- You'll be responsible for providing initial training to Franchisees on Guest Experience policies and regularly reviewing course material with Franchisees.

**Business Development -**
- You'll work with the rest of the operations team on the construction, equipment ordering and initial staff hiring and training for all new Blenz Stores.
- You'll support Franchisees in building community-driven Local Area Marketing Plans (LAMP) that will drive sales and increase store customer counts.
- You'll use your relationship and network skills to build connections, generate opportunities and create partnerships to help our Franchisees succeed.

**How You Will Succeed**:

- **You put our guests first. **Everyone who walks into a Blenz is entering our home; they're treated like our best friends that we're yet to meet. You make sure that you and our stores go the extra mile to achieve this atmosphere.
- **You are driven to succeed. **You want to drive projects, accomplish tasks and smash goals to aid you and our stores in business success.
- **You act like an owner**. You thrive when empowered to take the lead; you can place yourself in a business owner's mindset to provide business analysis and advice.
- **You are passionate about people. **You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- **Values matter to you. **You bring your authentic self to work and live our values - trust, teamwork, and accountability.
- **Sales leader.** You always deliver personal and team sales targets and have exceptional communication and negotiation skills.
- **Opportunity Spotter**. Have the ability to look at both macro and micro when breaking down a business to drive top-line revenue and bottom-line profit.

**Must-have**:

- You have demonstrated passion for putting clients first, as well as success in a hands-on, target-driver sales environment and being flexible on your schedule.
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
- Team Leadership experience
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Own transportation required.
- Fluent in verbal and written English
- Completion of High School Diploma

**Good to Have, Not Necessary**:

- Barista or Coffee Shop Leadership Experience
- Front Line Sales Work, E.g., Retail or Hospitality Service
- Additional languages - French, Mandarin, Arabic

**What we Offer**:
This role includes extended health benefits after the completion of 3-month probation, as well as performance-based bonuses.

**Salary**: From $50,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your own transportation?

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Richmond, BC

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