Assistant Manager, Business Banking Operations
4 weeks ago
**Who we are**:
Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians.
At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get everything they want from their money, and their lives
Find our story here: About Meridian
**Our Business Banking Practice**:
At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to our Members.
We take the time to get to know our Members' business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve We're passionate about what we can do for their business and we’re empowered to leverage our local autonomy to meet their unique needs.
In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.
**About the role**:
As part of the Operations leadership team, this position in partnership with the Manager of Business Banking Operations is accountable for the day-to-day performance of employees and the oversight and monitoring of the daily workflow of the team. Modeling Meridian corporate values, the Assistant Manager, Business Banking Operations will assume responsibility for providing a reliable and central point of contact to enable internal Delivery staff and corporate partners. This includes business credit fulfillment, account opening and maintenance, general business banking support, and facilitating large, syndicated transactions.
Application of industry knowledge and research capabilities will be required to remain informed of best practices, industry trends, and changes in legislation/regulations affecting current and future business needs.
This role will be responsible for developing a team that is proactive, forward-thinking, collaborative, resourceful and influential to ensure that service delivery is routinely provided at an optimal level.
**What you will do**:
Demonstrates a commitment to being a Centre of Excellence with a focus on developing highly reliable and efficient processes and enabling Delivery capabilities by:
- Participating as a Member of the Operations leadership team, contributing to Meridian’s success by effectively implementing strategy, goals and objectives, budgets and expense controls, ensuring expectations and employee objectives are aligned with Meridian’s strategic priorities.
- Effectively engaging employees in their day-to-day processes using training and tools to ensure increased efficiencies, fewer errors, decreased turnaround time, effective and timely resolutions, and removal of bottlenecks and pain points.
- Coordinating day-to-day workload across the team, including managing of Service Level Agreements (SLA’s).
- Reviewing processes, implementing improvements, and establishing service and performance standards to increase productivity and Member service excellence. Once Standard Operating Procedures are documented and in place, ensuring employees are adhering to them.
- Hiring new employees, ensuring proper training plans are in place, providing ongoing coaching and feedback, managing employee performance and developing performance improvement plans when necessary.
- Providing administrative support through the processing of Meridian’s products and services, while maintaining a thorough knowledge and understanding of all processes and services we offer our branch partners.
- Leading the team through day-to-day workload using a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team environment.
- Setting goals and objectives and ensuring succession planning for team members is in place. Ensuring individual performance and productivity of team contributes to our Centre of Excellence, leveraging employee’s skills and capabilities that supports the continued growth of the department.
- Identifying and supporting the development of tools and information resources to meet the needs of the team and our corporate partners.
- Collaborating with cross-functional areas across Operations management team to identify and improve processes, tools and approaches as required, through sharing of ideas, opinions and feedback.
- Taking ownership of problems, decisions, actions and judgment to achieve desired work outcomes.
- Maintaining an appropriate knowledge base and following audit, compliance, risk management, delinquency, and fraud policies and procedures.
**What you will bring**:
- Minimum 3 - 5 years of related F
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